Patient Navigator (Receptionist/Administrator)

NHS Jobs; Quarrington; On-site; GBP 14,000 - 17,000; Part time

Job summary

NHS Jobs is seeking a Patient Navigator (Receptionist/Administrator) in Quarrington, England for a maternity cover. The role involves greeting and guiding patients, handling clinic communications, and supporting the wider Practice team in a busy environment.

Shifts include mornings and afternoons across Mon-Fri, totaling 24 hours per week. The post involves handling mail, patient records, and contributing to a smooth patient journey using Total Triage, AccuRx, or face-to-face contact in the

Responsibilities

• Receiving, assisting and directing patients to appropriate services in a professional, courteous manner
• Handling administration for incoming/outgoing mail and correspondence
• Processing of patient records
• Providing general support to the wider practice team and projecting a positive image to patients and visitors
• Work pattern for maternity cover: 24 hours per week across specific days/times

Job description

Patient Navigator (Receptionist/Administrator)

Our Patient Navigators (Receptionist/Administrators) play a vital role within the Practice team, often being the first point of contact for our patients. Duties include receiving, assisting and directing patients in accessing the appropriate service or healthcare, in a professional, courteous, efficient and effective way, either by telephone, electronically via our online Total Triage system, AccuRx or by face to face contact in the Practice. The role also involves the administration function for incoming and outgoing mail and any other correspondence, and the processing of patient records. Providing general assistance and support to the wider practice team whilst projecting a positive and friendly image to patients and other visitors, in what at times can be a pressured environment. We are currently looking to fill the following hours during a Maternity Cover, 14 month Temporary Fixed Term Contract Working Hours: 24 Monday 0800 - 1400 Tuesday 1200 - 1700 Thursday 0900 - 1700 Friday 1200 - 1700