Patient Navigator

in Somerset; Minehead; Hybrid; GBP 27,000 - 34,000; Full time

Benefits offered by this job

NHS Pension

25 days annual leave

Cycle to work scheme

Eye care scheme

Health Assured

Job summary

Minehead Medical Centre is hiring a Patient Navigator to join our administrative team. You will ensure the smooth running of the surgery, greet patients, manage check-ins, handle calls, and support the team to deliver excellent care.

This is a fixed-term contract for 6 months. We can consider full-time (40 hours) or part-time arrangements. Right to work in the UK is required; sponsorship is not offered.

Qualifications

• Excellent communication and interpersonal skills.
• Experience in healthcare or administrative roles desirable but not essential.
• Full training will be provided.

Responsibilities

• Welcoming patients and visitors, managing check-ins, and providing information.
• Answering phone calls and handling inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, on the phone, and via email.
• Managing correspondence and keeping reception tidy.
• Completing registrations and patient updates.

Skills

Communication skills

IT literacy

Administrative tasks

Customer service

Tools

EMIS

Job description

OneMedical Group are hiring!

Patient Navigator | Minehead Medical Centre | Fixed-term Contract 6 months | Full-time (40 hours) and Part-time available

Join Our Team as a Patient Navigator at Minehead Medical Centre!

Are you a friendly, outgoing individual with excellent communication skills and confidence using IT systems? Do you thrive on administrative tasks and stay calm under the pressure of managing multiple phone calls every day? If so, we’d love to hear from you!

Minehead Medical Centre is seeking aPatient Navigatorto join our welcoming administrative team. In this essential role, you’ll ensure the smooth running of the surgery, providing patients with a positive experience while supporting our team to deliver outstanding care. We understand how important your role is and will value your contributions every step of the way.

This is a fixed-term contract, 6 months. Full-time (40 hours per week) or part-time can be considered.

Note:Previous unsuccessful candidates need not reapply.
Suitable candidates must have the right to live and work in the UK. Regretfully, we cannot support with sponsorship for this position.

What We’re Looking For

• A confident communicator with a friendly, patient, and professional attitude.
• Someone who can handle a fast-paced, demanding environment with ease.
• Prior experience in healthcare or administrative roles is desirable, but not essential. Full training will be provided.

Key Responsibilities

• Welcoming patients and visitors, managing check-ins, and providing appointment information.
• Answering phone calls and handling patient inquiries with empathy and professionalism.
• Scheduling and managing appointments using our system.
• Processing prescription requests from patients and pharmacies.
• Handling patient queries in person, over the phone, and via email.
• Managing incoming and outgoing correspondence, including emails and letters, with accuracy.
• Keeping the reception area tidy and ensuring smooth handovers for colleagues.
• Completing administrative tasks such as patient registrations and updates.

What You’ll Bring

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Attention to detail and a high level of accuracy in handling patient information.
• Confidence in using IT systems and basic office software.
• Prior experience in a healthcare or administrative role is desirable but not essential.

Why Join Us?

At Minehead Medical Centre, we’re proud of our friendly, supportive environment. You’ll play a vital role in providing a safe and positive experience for our patients, while also helping the team deliver exceptional care.

If you’re ready to take on a rewarding role where your skills will make a real difference, we’d love to hear from you.

We reserve the right to close this advert early.

System used: EMIS

• NHS Pension with 20.6% Employer Contribution
• 25 days annual leave plus Bank holidays, which rises with length of Service (pro rata for part time)
• Extra day of leave per year for work anniversary
• Enhanced Maternity, Maternity/Paternity Support, Adoption pay
• Participation in OMG’s refer a friend scheme
• Employee Assistance Program run by awarding winning Health Assured
• Eye care scheme – free eye test plus a contribution towards glasses
• Cycle to work scheme
• Access to NHS Discounts
• £12.71 per hour

About Minehead Medical Centre

Since 1990, Minehead Medical Centre has provided healthcare services to its community. It is the only GP service in the area. The other two GP surgeries are located much further out on the outskirts. The patient list size is 12,330 with a slightly higher number of ageing population when compared to the rest of Somerset. In recent years, Minehead Medical Centre has undergone refurbishment works to provide additional clinical rooms on the ground floor.

Supported by the larger Group, Minehead Medical Centre delivers excellent care to the patients and communities around Minehead. The Medical Centre is a central hub in the town, with a team as close-knit as the rest of Minehead’s population.

About OneMedical Group

Join OneMedical Group. Shape a healthier future.

For over 20 years, OneMedical Group has been redefining how healthcare is delivered in the UK. As a leading independent healthcare organisation, we provide NHS services at scale and design, build and manage the spaces where care happens—bringing everything together under one roof. We are proud to be the only organisation in the UK to do this.

Family-run and values-led, our purpose is simple and powerful: to provide a healthier future for all. Guided by People First, Working Together and A Healthier Future, we deliver healthcare with compassion, innovation and a deep commitment to reducing health inequalities—working in true partnership with the NHS.

At OneMedical, diversity of thought is valued, collaboration is essential and every role contributes to meaningful change. Inspired by the traditional family doctor, The OneMedical Way is personal, trusted and rooted in community.

Equality and Diversity

OneMedical Group is committed to equality, diversity, and inclusion. We welcome applications from all sections of the community and are happy to discuss reasonable adjustments at any stage of the recruitment process.