Patient Navigator

NHS Wiltshire; Warminster; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

The Avenue Surgery in Warminster, Wiltshire, seeks an enthusiastic patient navigator to be the first point of contact for patients, whether face to face or by telephone. You will provide general assistance to the practice team, project a positive, friendly image to patients and visitors, and help them access the appropriate service or healthcare professional.

The role supports clear communication between patients and the primary care team, secondary care, and other healthcare partners,

Job description

The Avenue Surgery is seeking an enthusiastic and forward- thinking patient navigator to join our like minded team. The successful candidate will be the first contact for patients, either face 2 face or via the telephone. Offering general assistance to the practice team, projecting a positive and friendly image to patient’s and other visitors.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, providing a here to help approach and promoting a can do ethos.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The Avenue Surgery is a non-dispensing, training practice, caring for circa. 18000 patients in and around the rural town of Warminster, Wiltshire which is within easy commute to the Cities of Bath and Salisbury.

The practice is led by 6 GP partners and a very hard working team of both clinical and administrative staff. The team are committed to the surgery vision to provide a service that works with, and for, the community to meet the widest range of care, health promotion and education for our patients and our staff members.