Care Navigator

West Suffolk Clinical Commissioning Group; Ipswich; On-site; GBP 21,000 - 27,000; Full time

Job summary

Barrack Lane Medical Centre in Ipswich is seeking two care navigators to join a friendly and professional team. The roles are full-time (37.5 hours) with potential for part-time and a minimum of 24 hours per week.

You will be the first point of contact for patients, greet and guide them, and manage appointments and inquiries. The role requires excellent communication, a calm, caring approach, and strong IT skills to record information accurately.

Qualifications

• Customer service experience and caring approach.
• Clear and polite telephone manner.
• Ability to work calmly and efficiently in a fast-paced environment.
• Maintain confidentiality at all times.
• High level of attention to detail.
• Good IT skills and numeracy.

Responsibilities

• Greeting and directing patients and handing out prescriptions, letters, forms, and bottles.
• Booking appointments face-to-face, online and by telephone.
• Answering the telephone promptly and politely.
• Managing patient needs, enquires, and advising on practice procedures.
• Helping patients access the right services.
• Ensuring information is recorded accurately on the computer system.
• Working as part of the care navigator team and supporting staff.

Skills

Customer service

Communication skills

Confidentiality

IT skills

Attention to detail

Flexibility

Job description

About the Role

Barrack Lane Medical Centre has an opportunity for two care navigators to join our friendly, supportive and professional team. These roles are offered on a full-time basis of 37.5 hours a week. We would consider part-time for the right candidate, but all applicants should be able to work a minimum of 24 hours per week. Please include on your application whether you are looking for a full-time or part-time position.

The care navigator is a very important role within the surgery as they are the first person a patient speaks to or sees when they contact the surgery.

The main responsibilities of the role include:

• Greeting and directing all patents and handing out prescriptions, letters, completed forms, and specimen bottles.
• Making appointments face‑to‑face, online and via the telephone.
• Answering the telephone promptly and politely.
• Managing the needs of the patient, dealing with enquires and advising of practice procedures.
• Helping patients access the right services.
• Ensuring all information is recorded accurately on the computer system.
• Working as part of the care navigator team and supporting all members of the practice staff.

Please see job description attached for further information.

Please note, previous applicants need not apply.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Excellent communication skills and a caring approach.
• A clear and polite telephone manner.
• The ability to work calmly and efficiently in a fast paced environment, working well under pressure.
• The need to maintain confidentiality all times.
• A high level of attention to detail.
• Good IT skills.
• The ability to work flexibly to cover colleagues holidays and occasional sickness.

About Us

Barrack Lane is a busy practice in the town centre of Ipswich, Suffolk. We have a practice population of over 20,000 patients. The practice is based on two sites, the main surgery in the centre of the town, and a branch surgery at Stoke Park.

Barrack Lane is part of a PCN (primary care network) with Ivry Street Medical Centre, in Ipswich, and the two practices cover a population of 32,000 patients. The PCN allows the practices to share resources and offer an enhanced service to our patients. The PCN employs care co‑ordinators and social prescribers to work with patients, especially our vulnerable patients, to help them to access the best care.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.