Patient Liaison & Self-Pay Concierge (Part-Time)

Circle Health Group Limited – Monthly; Windsor; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Job summary

Circle Health Group is hiring a Patient Liaison Officer for Princess Margaret Hospital in Windsor. This part-time role (22.5 hours weekly) supports the Marketing team and helps convert self-pay enquiries into appointments.

The successful candidate will deliver excellent customer service, manage enquiries, supply pre-consultation information and pricing, and book clinics while upholding Circle Health Group standards.

Qualifications

• Customer service experience across telephone, written and face-to-face channels.
• Work within service performance standards to deliver quality outcomes.
• Proven influencing/sales skills to convert enquiries.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.

Responsibilities

• Convert self-pay enquiries and consultations to self-pay procedures against targets.
• Provide a quality service for potential self-pay patients, responding to NEC and hospital enquiries.
• Facilitate access times and information required for patients to convert to a procedure.
• Influence patients to choose Circle Health Group for their procedure.
• Provide pre-consultation information and indicative pricing to NEC and patients.
• Book self-pay patients into suitable clinic appointments.

Skills

Customer service

Influencing/sales

Telephone manner

English language

Tools

MS Outlook

Excel

Word

Job description

Circle Health Group is hiring a Patient Liaison Officer for Princess Margaret Hospital in Windsor. This part-time role (22.5 hours weekly) supports the Marketing team and helps convert self-pay enquiries into appointments.

The successful candidate will deliver excellent customer service, manage enquiries, supply pre-consultation information and pricing, and book clinics while upholding Circle Health Group standards.