Patient Administration Lead

Circle Health Group; Windsor; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

25 days holiday per year + bank hols

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Non-contributory life insurance

Staff engagement hub

Wellbeing resources

Employee recognition programmes

Training and development opportunities

Job summary

Circle Health Group in Windsor is seeking a Patient Administration Lead to manage the patient administration team and ensure service standards across bookings, admissions, discharges and outpatient appointments, coordinating with clinical colleagues to keep patient flow smooth.

This full-time, 37.5-hour position offers a salary up to £30,500 per year (dependent on experience, training and qualification) and a broad benefits package, with opportunities to lead, train and develop staff within

Qualifications

• Experience in a healthcare administration or patient services role.
• Strong leadership, team coordination, or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proficient in Microsoft Office and patient management systems.

Responsibilities

• Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are met.
• Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.
• Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.
• Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.
• Provide day-to-day supervision, coaching, and support to administrative staff.

Skills

Leadership

Communication

Organisational skills

Team coordination

Microsoft Office

Tools

Patient management systems

Microsoft Office

Job description

Patient Administration Lead
The Princess Margaret Hospital
37.5 Hours & Permanent
Salary: Up to £30,500.00 per year (depending on level of experience, training and qualification)

The Princess Margaret Hospital in Windsor is part of Circle Health Group , Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Administration Lead to join their team of staff in thePatient Administration department.

This is a full time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

Lead and coordinate the daily activities of the patient administration team, ensuring service standards and targets are consistently met.

Allocate tasks and support workforce planning to ensure appropriate cover across all administrative areas.

Ensure the smooth running of patient bookings, admissions, discharges, and outpatient appointments.

Monitor patient flow processes and liaise with clinical teams to ensure accurate and timely scheduling.

Provide day-to-day supervision, coaching, and support to administrative staff.

Support recruitment, induction, training, and ongoing development of the team.

Applicants should meet the following criteria:

Experience in a healthcare administration or patient services role.

Strong leadership, team coordination, or supervisory experience.

Excellent communication and interpersonal skills.

Strong organisational skills and attention to detail.

Proficient in Microsoft Office and patient management systems.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service


• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions


• Friends & Family Hospital Discounts


• Family Friendly policies, including enhanced Maternity, Paternity & Adoption pay


• Non-contributory life insurance


• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits


• Access to resources, tools and services to support your wellbeing


• Employee recognition programmes


• Industry leading training and development opportunities


• …and much more!

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles—and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.