Patient Liaison & Administrative Coordinator (Hybrid)

HCA Healthcare UK; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

HCA Healthcare UK in London is seeking a Patient Liaison Officer to ensure a warm, efficient experience for patients, clients and clinicians within our HANS service. The role blends admin duties with patient-facing work in a hybrid setting.

You will manage diaries, coordinate appointments and maintain records, contributing to a smooth patient journey. You will also support the clinical team with audio typing and reports, participate in service improvement and ensure governance standards are

Qualifications

• Experience in admin, patient-facing or customer service.
• Strong organisational skills and ability to manage priorities.
• Excellent communication in person, on the phone and in writing.
• Advanced Microsoft Office skills including Outlook, Word and Excel.

Responsibilities

• Be the first point of contact for patients and stakeholders by phone and email.
• Coordinate clinician diaries, appointments and meetings for patients.
• Maintain accurate patient records and upload reports.
• Provide administrative support to the clinical team.
• Support service improvement projects and data governance.

Skills

Admin experience

Patient-facing

Organisational skills

Verbal comms

Written comms

MS Office

Outlook

Excel

Word

Electronic records

Medical software

Tools

Microsoft Office

EMR systems

Electronic Patient Records

Medical software

Job description

HCA Healthcare UK in London is seeking a Patient Liaison Officer to ensure a warm, efficient experience for patients, clients and clinicians within our HANS service. The role blends admin duties with patient-facing work in a hybrid setting.

You will manage diaries, coordinate appointments and maintain records, contributing to a smooth patient journey. You will also support the clinical team with audio typing and reports, participate in service improvement and ensure governance standards are