Patient IT Support Analyst — On‑Call & NHS Benefits

Ic24; South Willesborough; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

NHS Pension Scheme

6.6 weeks annual leave

On-call allowance

Wellbeing benefits

Employee Assistance Programme

Professional development opportunities

Blue Light Card and NHS Discounts

Office location: Kingston House, Ash-f

Job summary

IC24 is seeking an IT Support Analyst to keep our systems running and provide remote and on‑site support across contact centres, offices and clinical bases. You’ll troubleshoot daily IT issues, support telephony, monitor infrastructure and contribute to new technology projects, while delivering excellent customer service and clear communication.

You will be involved in a wide range of work, from assisting clinicians with access to systems to coordinating with suppliers.

Qualifications

• Experience in IT Service Desk or technical support.
• IT diploma or equivalent combination of education and practical experience.
• Good understanding of computer hardware, networking and Microsoft software environments.
• Experience using Active Directory for user and device management.
• Understand ITIL practices and incident management.
• Full UK driving licence and willingness to travel to IC24 sites.

Responsibilities

• Provide first and second‑line IT support to colleagues across IC24, ensuring systems are available and working effectively.
• Deliver friendly, patient and professional customer service and keep colleagues updated on progress.
• Diagnose faults and provide practical guidance to users with different levels of technical knowledge.
• Maintain and troubleshoot workstations, laptops, servers, peripherals, Microsoft environments and Cisco telephony systems.
• Monitor systems to identify potential faults and help resolve problems before they disrupt operations.
• Provide remote and on‑site support to clinical sites and ensure readiness of systems and equipment.
• Manage incidents, adhere to service levels, and escalate complex issues when needed.
• Liaise with external IT providers and internal teams to maintain reliable services.
• Keep asset records up to date and follow information governance practices.

Skills

IT Service Desk

Customer service

Communication

Problem solving

Active Directory

Microsoft environments

Education

IT diploma or equivalent

Tools

Cisco telephony systems

PC/Laptop hardware

Microsoft environments

Job description

IC24 is seeking an IT Support Analyst to keep our systems running and provide remote and on‑site support across contact centres, offices and clinical bases. You’ll troubleshoot daily IT issues, support telephony, monitor infrastructure and contribute to new technology projects, while delivering excellent customer service and clear communication.

You will be involved in a wide range of work, from assisting clinicians with access to systems to coordinating with suppliers.