Healthcare IT Support Analyst: Service Desk & On-Call

Integrated Care 24 Ltd

South Willesborough

On-site

GBP 26,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

NHS Pension Scheme

6.6 weeks annual leave + bank holidays

Employee Assistance Programme

Blue Light Card access

Discount platform access

Reputable social enterprise employer

Job summary

Integrated Care 24 Ltd in Ashford is seeking an IT Support Analyst to join our IT Operations team. You will provide remote and on-site support across contact centres, offices and clinical bases, resolving issues from everyday IT faults to telephony systems and infrastructure monitoring.

You will combine strong IT skills with excellent communication and customer service, taking ownership of requests, explaining solutions clearly and supporting colleagues even when resolutions take time.

Qualifications

Experience in an IT Service Desk or technical support environment.
IT diploma or equivalent combination of education and practical experience.
Good understanding of computer hardware, networking and Microsoft software environments.
Experience using Active Directory for user and device management.
Understand ITIL practices and incident management.
Excellent customer service skills and a positive support mindset.
Able to explain technical issues clearly to non-technical users.
Balance multiple support requests while maintaining service quality.
Understand information security and confidentiality.
Hold a full UK driving licence and be willing to travel to IC24 sites.

Responsibilities

Providing first and second-line IT support to colleagues across IC24.
Responsive, friendly point of contact; explain issues in plain language and update on progress.
Solve problems and support colleagues; diagnose faults and provide practical guidance.
Maintain workstations, laptops, servers, peripherals, and Cisco telephony systems.
Monitor systems, identify faults and help resolve issues before disruption.
Provide remote and on-site support; ensure systems are ready for clinical operations.
Manage incidents, service performance and escalate complex issues as needed.
Liaise with external IT providers and internal teams to resolve issues.
Keep asset records, support backup monitoring and uphold information governance.