Patient-Focused IT Service Desk Analyst

CLEO Systems 24 Ltd; South Willesborough; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

NHS Pension Scheme

6.6 weeks annual leave + bank holidays

Wellbeing benefits

Employee Assistance Programme

Job summary

IC24 is seeking an IT Support Analyst to join the IT Operations team. You will deliver first and second-line support across contact centres, offices and clinical bases, ensuring systems are available and users are guided through issues with clear, patient communication.

You’ll handle incidents, support telephony and infrastructure, and participate in on-call rotations. A driving licence and ability to travel to IC24 sites are required.

Qualifications

• Experience in IT Service Desk or technical support.
• Strong customer service and communication abilities.
• Familiarity with Active Directory and Microsoft environments.

Responsibilities

• Keep IT services running and resolve technical issues.
• Provide first and second-line IT support to colleagues.
• Maintain and troubleshoot workstations, laptops, servers and peripherals.
• Support telephony systems and monitor infrastructure.
• Coordinate with suppliers and internal teams to restore services.

Skills

IT Service Desk experience

Customer service

Communication skills

Problem solving

Driving licence

Education

IT diploma or equivalent

Tools

Active Directory

Microsoft Windows environments

Cisco telephony systems

Job description

IC24 is seeking an IT Support Analyst to join the IT Operations team. You will deliver first and second-line support across contact centres, offices and clinical bases, ensuring systems are available and users are guided through issues with clear, patient communication.

You’ll handle incidents, support telephony and infrastructure, and participate in on-call rotations. A driving licence and ability to travel to IC24 sites are required.