Head of Helpline & Clinics

Dementia UK; United Kingdom; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Enhanced maternity/parental leave

Generous pension options

Life assurance 3x salary

Health cash back plan

Job summary

Dementia UK is seeking a senior clinical leader to head the Admiral Nurse Helpline and Clinics, accountable for quality and expansion as services scale across the UK.

You will provide operational and professional leadership for a large, remote nursing team, balancing governance, budgets and resource planning while keeping families at the heart of decisions.

Responsibilities

• Lead national Admiral Nurse Helpline and Clinics with accountability for quality and performance.
• Provide operational and professional leadership to a large remote team across the UK (around 70 nurses).
• Drive strategy, growth, and continuous improvement to help families affected by dementia.

Job description

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva) or opportunity to continue NHS pension (for nursing roles only and subject to meeting eligibility criteria)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

Lead and shape the future of specialist dementia support for families across the UK.

This is a significant senior clinical leadership opportunity at Dementia UK. You will lead our national Admiral Nurse Helpline and Clinics services, with accountability for their quality, performance and continued development as we grow the reach and impact of our specialist dementia support.

As Head of Helpline and Clinics, you will provide operational and professional leadership across a large, highly experienced remote team of Admiral Nurses working throughout the UK.Leading four Deputy Leads and a wider team of around 70 nurses, you will be accountable for services delivered through our award-winning Helpline, Live Chat and clinic services.

You will be a registered nurse with substantial experience of clinical operational management and leading large, complex clinical teams. You will understand what it takes to run high-quality, responsive, remote services at scale, balancing workforce planning, resources, budgets, governance and day-to-day operational demands while keeping the needs of families at the heart of decisions.

Alongside ensuring our services continue to deliver consistently high standards, you will look to the future. Working closely with the Deputy Director of Nursing Services, you will help drive our strategy, lead services through growth and change, and identify opportunities to continually improve how we support families affected by dementia.

Your leadership style will be as important as your operational experience. You will be a compassionate, inspirational and credible leader who listens, supports and empowers others. You will recognise and value the expertise within the team, while providing clear direction, making complex decisions and building on a culture of accountability, learning and development in which people can thrive.

You will bring strong knowledge of dementia care, experience of strategy and change management, and the confidence to influence and collaborate at a senior level. Forward-thinking and ambitious for our services, you will share our commitment to ensuring families affected by dementia can access high-quality specialist support when they need it.

If you are an experienced clinical leader who combines strong operational expertise with compassionate leadership and the ambition to develop services for the future, we would love to hear from you.

This role is subject to an Enhanced DBS check.

If you would like to find out more about the role, or have any queries, please get in touch with [emailprotected] .

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. If you’d like support to make an application, contact [emailprotected] .

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Address Dementia UK,
7th Floor One
Aldgate
London
EC3N 1RE