Patient-Focused Reception & Admin Assistant

Cornwall Partnership; Penzance; On-site; GBP 26,000 - 27,000; Full time

Job summary

Cornwall Partnership NHS Foundation Trust in Penzance is seeking a friendly Receptionist/Admin Assistant to join the team at Bolitho House. You will be the public face of the Integrated Community Mental Health Team and Dementia in Older People’s Mental Health Service, providing accurate admin support and frontline reception.

The role is full-time, 37.5 hours per week, Monday to Friday, with a focus on compassionate patient communication, confidential handling of information and liaising with

Qualifications

• RSA III Word-Processing or equivalent qualification or experience
• GCSE English and Maths or equivalent qualification
• NVQ Level 3 in Business Administration or Customer Service or relevant equivalent experience
• Experience of providing administrative support within a healthcare setting

Responsibilities

• Provide a comprehensive reception and admin service for the team
• Answer calls and use electronic systems with accuracy
• Liaise with service users, carers and the public to ensure responsive service
• Maintain high standards of customer service daily

Skills

Word processing

English proficiency

MS Office

Healthcare admin

Education

RSA III Word-Processing qualification or experience

GCSE English and Maths

NVQ Level 3 in Admin/Customer Service

Healthcare admin experience

Tools

Outlook

Excel

Word

Job description

Cornwall Partnership NHS Foundation Trust in Penzance is seeking a friendly Receptionist/Admin Assistant to join the team at Bolitho House. You will be the public face of the Integrated Community Mental Health Team and Dementia in Older People’s Mental Health Service, providing accurate admin support and frontline reception.

The role is full-time, 37.5 hours per week, Monday to Friday, with a focus on compassionate patient communication, confidential handling of information and liaising with