Hospital Administrator

Cornwall Partnership; Bodmin; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Health and wellbeing initiatives

DBS checks

Discounts from retailers and hotels

Cycle to work scheme

Job summary

Cornwall Partnership NHS Foundation Trust is seeking a clerical administrator to provide full support across hospital departments, including reception, MIU and outpatient areas. You will be the first point of contact for patients and visitors, helping to ensure smooth operations and responsive service delivery.

The role offers full or part-time hours across seven days, with a 37.5-hour week (pro rata for part-time). NHS-wide benefits and development opportunities accompany the position.

Qualifications

• Basic numeracy and literacy skills.
• NVQ/RSA 2 or equivalent experience.
• Experience of working in an administrative setting.
• Experience of managing electronic and paper-based diary / appointment systems.
• Ability to communicate clearly on telephone and face to face.

Responsibilities

• Provide full clerical support to hospital functions and/or clinical teams.
• Assist in continuity of service by working from reception on a rotational basis.
• Be the first point of contact for patients, visitors and staff attending the hospital/clinic.
• Support administrative functions across hospital/clinical settings including MIU, Out-patient and In-patient areas.

Skills

Clear communication

Pressure handling

Initiative

Education

Basic numeracy and literacy skills

NVQ/RSA 2 or equivalent experience

Job description

Main area Administration Grade Band 2 Contract Permanent: Working across seven day period Hours

• Full time
• Part time

37.5 hours per week (Part time and full time hours considered)

Job ref 201-26-865-A

Site Bodmin Hospital Town Bodmin Salary £25,272 Per Annum/Pro Rata Salary period Yearly Closing 22/10/2026 23:59

Thank you for your interest in joining us at Cornwall Partnership NHS Foundation Trust

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care

• Care based on what matters to people.
• Care provided at home or close to home.
• Improvement through learning, research and innovation.
• Prevention and alternatives to hospital.

Great Organisation

• Buildings that support health and wellbeing.
• Technology enabled care.
• Care teams are supported by responsive corporate services.
• Safe, efficient, effective and productive.

Great People

• A place people love to work and feel valued.
• Living our values with staff (all voices count).
• Attract, grow and develop talent.
• Leaders with compassion, who continuously learn and listen.

Great Partner

• Encourage and enable effective partnerships.
• Joined-up community services.
• Work with others to maximise workforce opportunities.
• Reduce our impact on the environment.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Job overview

To provide full clerical support to various key functions within the hospital setting and/or clinical team. Assist in the continuity of service by working from reception on a rotational basis. Be the first point of contact for all patients, visitors and members of the public attending the hospital / clinic and ensure they are fully assisted as required. To provide administrative functions within a hospital or clinical team setting, supporting a range of services which could include: Minor Injuries Unit, Out-patient, and In-patient areas.

Main duties of the job

Duties will include working in various departments including the main reception, working in minor injury unit, out-patient and inpatient areas, working with out-patient and MIU staff and also working within the ward, where you will provide support to the inpatient team working with nursing staff and other healthcare professionals.

Working for our organisation

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you’ll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people’s homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.

Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’

Education & Qualifications

• Basic numeracy and literacy skills
• NVQ/RSA 2 or equivalent experience

Experience

• Experience of working in an administrative setting
• Experience of managing electronic and paper-based diary / appointment systems

Skills and Aptitude

• Ability to communicate clearly on telephone and face to face
• Ability to work under pressure in a changing and challenging environment
• Ability to use initiative when dealing with queries

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:

• Career conversations and individual development plans for succession planning and talent management
• Protected CPD time for registered staff
• Access to a dedicated central development fund supporting CPD for all staff
• Leadership and Management development programmes
• Coaching and mentoring opportunities
• A full clinical induction programme for operational skills
• Access to a care certificate programme for our band 1-4 clinical staff
• A bespoke and robust preceptorship programme to support newly qualified staff

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:

• Suite of health and wellbeing initiatives to support our colleagues physical and mental health
• Free access to individual HARP portfolios to support revalidation for nursing staff
• Free DBS checks where required
• Discounts available from retailers, UK hotels and main attractions
• Salary sacrifice car scheme
• Cycle to work scheme
• The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.

If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.

Any general recruitment queries, please contact our recruitment team on 01208 834644

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Lindsey Henderson Job title Business Support Supervisor Email address [e-mail] Telephone number 01208 251338 Additional information

Monday to Thursday 8am to 4pm.

Please note: If you need sponsorship, please check the requirements for a Certificate of Sponsorship (CoS) on the gov.uk website to see if you're eligible before applying.