Patient-Focused Clinical Services Receptionist

Whitstable Medical Practice; Whitstable; On-site; GBP 18,000 - 19,000; Part time

Job summary

Whitstable Medical Practice is seeking an enthusiastic, patient-focused Clinical Services Receptionist to join our friendly team at Estuary View Medical Centre, Whitstable. You will handle telephone and in-person bookings, liaise with clinicians, and support the Clinical Services department with a range of administrative tasks to ensure efficient patient care.

The role is 35 hours per week, Monday to Friday, with the stated shifts.

Qualifications

• Good general education with GCSE English and Maths (Grade C) or equivalent.
• Reception/administration experience in a primary care setting or NHS.
• Strong communication, organisational and IT skills; able to work under pressure.

Responsibilities

• Handle patient enquiries by telephone and face to face; book appointments for all clinics.
• Liaise with clinicians and resolve issues to ensure a smooth patient experience.
• Manage appointment screen, fill spaces, and prep clinic rooms each morning.
• Process referrals, download letters, and send reports to GPs as required.
• Support a busy team with varied tasks and NHS initiatives.

Skills

Communication skills

IT skills

Reception experience

NHS experience

Education

GCSE English

GCSE Maths

Tools

EMIS

Microsoft Office

Job description

Whitstable Medical Practice is seeking an enthusiastic, patient-focused Clinical Services Receptionist to join our friendly team at Estuary View Medical Centre, Whitstable. You will handle telephone and in-person bookings, liaise with clinicians, and support the Clinical Services department with a range of administrative tasks to ensure efficient patient care.

The role is 35 hours per week, Monday to Friday, with the stated shifts.