Patient Flow Manager

NHS National Services Scotland; Lerwick; On-site; GBP 53,000 - 61,000; Full time

Benefits offered by this job

Distant Island Allowance

Relocation Assistance

Job summary

NHS National Services Scotland in Shetland is seeking a Patient Flow Manager to join the Elective Services Team. You will oversee delivery of planned clinical services across Shetland and shared pathways with NHS Grampian, driving service improvement and coordinating with clinical and support services to meet national targets.

The post reports to the Planned Care Operational Manager and requires strong leadership, communication and negotiation skills, with experience in healthcare management,

Qualifications

• General healthcare management experience, preferably with knowledge of planned care
• Good communication, negotiation and influencing skills
• Ability to lead others and manage complex workloads to deadlines

Responsibilities

• Oversee delivery of planned clinical services in Shetland and shared pathways with NHS Grampian
• Support the Patient Focused Booking Team Leaders in developing services and staff training
• Lead and coordinate a diverse workload to meet national targets

Job description

Patient Flow Manager (Ref: 256146)

Substantive Post

Full Time – 36 hours per week

Band 7 - Salary Range £52,845 - £61,466 per annum

Distant Island Allowance of £2,578 per annum

Relocation Assistance of up to £8000 available

An exciting opportunity has arisen for a Patient Flow Manager within the Gilbert Bain Hospital. We are looking for an enthusiastic person with excellent communication and leadership skills to join our management team. You will be responsible for ensuring the delivery of planned clinical services in Shetland and through shared pathways with NHS Grampian, helping to deliver service improvement, and working with clinical and support services to deliver local and visiting services in line with national targets.

This post is a key role within the Elective Services Team and will report to the Planned Care Operational Manager. We are looking for someone who can provide proactive leadership and support the Patient Focused Booking Team Leaders in developing their services and providing staff training.

We are looking for someone with general healthcare management experience; preferably with knowledge of planned care specifically and a good understanding of remote and rural healthcare. Good communication, negotiation and influencing skills, are essential, together with the ability to lead others and manage a complex and diverse workload to deadlines.

Rise to the challenge and enjoy the opportunity - Shetland is a wonderful place to live and work. Shetland offers low pollution, low crime, excellent schools, great leisure facilities, unique wildlife and amazing scenery, whilst still only a short flight away from the UK mainland. To find out more about living and working in Shetland go to www.shetland.org and/or https://www.shetland.org/life

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.

For an informal discussion, please contact Garry Munro on 01595 743000 ext. 3179 or [e-mail]

Closing date: 18/10/2026

Interview date: W/C 02/11/2026

Preferred candidates will be required to join the Protecting Vulnerable Groups (PVG) Scheme or undergo a PVG Scheme update prior to a formal offer of employment being made.

In promoting equal opportunities, we welcome applications from all sections of the community.