Clinical Administrator/ Receptionist

Hampshire Hospitals NHS Foundation Trust; Basingstoke; On-site; GBP 23,000 - 30,000; Full time

Job summary

Hampshire Hospitals NHS Foundation Trust is seeking a Clinical Administrator / Receptionist to cover the Emergency Department and the Urgent Treatment Centre at BNHH. You will greet patients, register them promptly and provide admin support to nursing and clinical staff, ensuring accurate coding and timely handling of arrivals and pre-booked appointments.

The role operates 365 days a year, including weekends and bank holidays, in a fast-paced, demanding environment with exposure to blood and

Qualifications

• GCSE English and Maths (A-C)
• Attendance at Customer Service course
• Experience in a busy NHS/public sector environment
• Excellent interpersonal skills with internal/external customers

Responsibilities

• Greet patients and register them promptly and professionally
• Provide admin support to nursing/clinical staff on duty
• Ensure correct clinical coding and manage arrivals/pre-booked appointments

Skills

Interpersonal skills

ED experience

NHS experience

Customer service

Education

GCSE English & Maths

Customer service course

Job description

Hampshire Hospitals NHS Foundation Trust

Clinical Administrator / Receptionist

The closing date is 23 November 2026

Covering the Emergency Department and the newly formed Urgent Treatment Centre. Working a 4 on 4 off rolling rota inclusive of bank holiday and weekends. You will be part of an amazing team where no day is the same.

The newly formed Urgent Treatment Centre at BNHH will register an average of 700 patients per week. The department is open 16 hours a day, from 0800-0000, 365 days per year. In accordance with DOH guidelines, all patients attending the department should be seen, treated and discharged or admitted within 4 hours of arrival.

The UTC and Emergency Department are extremely busy departments. All staff working in this area will be exposed to blood and other bodily fluids. All staff will be frequently exposed to a highly challenging environment and will be expected to manage difficult situations and support each other, although reporting and support mechanisms are in place. Staff must be aware that they will be exposed to face-to-face aggression. Please refer to the job description for a full job summary.

Main duties of the job

You will be responsible for greeting all patients that attend the UTC ensuring they are registered in a prompt and professional manner. You will provide administrative support to the nursing and clinical staff on duty, ensuring that clinical coding is correct, arriving pre-booked appointments, photocopying and scanning all attendance information and will portray a professional image at all times.

These positions work 365 days a year including weekends and bank holidays.

What we look for:

• The ability to work in a busy, challenging department managing difficult situations as they arise.
• Flexibility to adapt to an ever changing work environment.
• Excellent communication skills to liaise with a number of internal and external agencies, such as Mental Health teams, Police, 111 Services, Social Services etc.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire.

Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive.

We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer.

The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Job responsibilities

Happy to Talk Flexible Working - all requests for flexible and part time working will be considered.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

Person Specification

Training & Qualifications

• Good standard of general education including English Language and Maths of GCSE grades A-C
• Attendance at Customer service course

Experience & Knowledge

• Experience of working in a busy environment
• Previous experience of working in an NHS or public sector

Skills & Ability

• Excellent interpersonal skills allowing effective communication between internal and external customers
• Experience of working in an Emergency Department

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire Hospitals NHS Foundation Trust