Patient Flow Coordinator

Doncaster & Bassetlaw Teaching Hospitals NHS FT; Doncaster; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous holiday entitlement

Health & wellbeing support

NHS Car Lease scheme

Job summary

Doncaster & Bassetlaw Teaching Hospitals NHS FT is seeking a Patient Flow Co-ordinator to ensure smooth patient journeys from admission to discharge. The role covers days, evenings, weekends, and bank holidays on a 7-day rota with cross-site working between Doncaster Royal Infirmary and Bassetlaw Hospital.

You will support ward managers and matrons to optimise pathways, requiring good communication, computer literacy, and a compassionate approach to complex patient groups.

Qualifications

• GCSE English and Maths or equivalent.
• Recognised typing qualification.
• Experience in health environment preferred.
• Knowledge of electronic patient data systems.
• Knowledge of medical terminology.

Responsibilities

• Liaise with Emergency Department, Clinical Site and other Flow Co-ordinators to manage capacity.
• Ensure effective communication about capacity and early escalation.
• Support ward managers and matrons to manage patient pathways.
• Be flexible to cover cross-site working and shifts.
• Work with a multi-professional team and use own initiative.

Skills

Communication skills

Team player

Flexibility

Prioritise workload

Initiative

Pressure management

Education

GCSE English & Maths

Typing qualification

Tools

Computer literacy

Electronic patient data systems

Medical terminology knowledge

Job description

Doncaster & Bassetlaw Teaching Hospitals NHS FT

Patient Flow Coordinator

The closing date is 25 November 2026

You will be required to cover the 7 day rota which will include; days, evenings, weekends and bank holidays on a rotational basis. Cross site working will also be required when needed.

An exciting opportunity has arisen for the role of Patient Flow Co-ordinator in Emergency Services Care group.

The purpose of the Flow Co-ordinator's role is to ensure that patients have a seamless journey and discharge and that the patient's pathway is effectively managed across site.

We are looking for a motivated and enthusiastic individuals to join our dynamic team to contribute to high quality patient experience. You will play a pivotal role in supporting the Ward managers and Matrons to support patient pathways from admission to discharge/ transfer.

We are looking for a, caring and compassionate person who would like to make a difference to our complex patient group.

This post will be cross site working between Doncaster Royal Infirmary & Bassetlaw Hospital

Main duties of the job

The flow coordinator is responsible for liaising with Emergency Department, Clinical Site and other Flow Co-ordinators and receiving areas to ensure effective communication about capacity is maintained and appropriate early escalation is facilitated.

It is desirable that the applicant has recent experience in a health environment. The applicant must be computer literate have GCSE English or equivalent. Good communication skills are essential and ability to work with a multi-professional team. The applicant must be able to work flexibly and prioritise workload effectively, and use own initiative in certain work related issues.

Applicants may be required to work across both sites to cover annual leave and sickness.

Monday to Sunday - working hours TBC.

About us

DBTH is one of Yorkshire's Leading acute trusts, serving a population of more than 440,000. Our services are based over three main hospital sites and several additional services employing over 7,000 colleagues.

At DBTH we have a comprehensive framework of behaviours that guide us in our daily working lives, these form the DBTH Way. We pride ourselves on our commitment to the values of We Care and now the DBTH Way builds upon these foundations, providing further clarity on what it means to embody these values in our everyday interactions.

As an organisation that supports flexible working, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

As an equal opportunities employer, we encourage applicants from all sectors of the community, particularly from under-represented groups including those with disabilities, members of our ethnic minorities and LGBTQ+ communities.

We offer a range of benefits to support our people including:o Extensive range of learning opportunitieso NHS Pension Schemeo Generous holiday entitlement in line with Terms & Conditionso Comprehensive health and wellbeing supporto NHS Car Lease schemes and a range of salary sacrifice schemeo Discounts on restaurants, getaways, shopping and finance through external providers.

Job responsibilities

Please see attached to the advert a job description and person specification for further details. Please ensure you read this document carefully.Please note, if your application is successful you will be required to present original certificates of qualifications that are listed in the person specification under essential.

Certificate of sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility. Check if you need a UK visa - GOV.UK

Please note that from 9th April2025, band 2 & 3 entry roles are no longer eligible for sponsorship.

Person Specification

Qualifications & Training

• GCSE English and Maths or equivalent
• Recognised typing qualification

Knowledge and Experience

• Experience in a health environment
• Must be computer literate
• Knowledge of electronic patient data systems
• Knowledge of medical terminology

Personal Attributes & Skills

• Possess and display tact and diplomacy where appropriate.
• Flexible approach to team working
• Ability to communicate with a multi-professional team
• To be able to work flexibly and prioritise workload effectively.
• To be able to use own initiative in certain work related issues.
• To be able to work under pressure and adapt in a fast paced environment
• Ability to communicate effectively and assertively across all levels including Senior Clinicians an Management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Doncaster & Bassetlaw Teaching Hospitals NHS FT

£25,760 to £27,476 a yearPro Rata Per Annum