Transitional Care & Flow Discharge Coordinator

NHS; Boston; On-site; GBP 28,000 - 31,000; Full time

Job summary

Lincolnshire Community Health Services NHS Trust is seeking a Transitional Care Flow Discharge Co-ordinator (Band 4) to work across Pilgrim Hospital, Boston, and Lincoln County Hospital.

This role supports the Transfer of Care hubs, improves patient flow, and liaises with staff and the public to ensure timely, safe discharges and appropriate post-discharge care.

Qualifications

• Evidence of excellent computer skills.
• Evidence of relevant and continuing professional development (CPD).
• Can demonstrate ability to work under pressure with changes and challenges in line with pressures within the system.

Responsibilities

• Support both ToCH hubs in Boston and Lincoln acute hospital sites.
• Advocate for the service and liaise with stakeholders daily.
• Elevate to transfer of care practitioners remotely or face to face to ensure smooth patient flow.
• Compile reports and contribute to wider system calls.

Skills

Excellent communication

SystmOne

Team player

Organisation skills

Tools

SystmOne

Job description

Transitional Care & Flow Discharge Coordinator

Band 4

Main area Transitional Care & Flow and Operations Centre Grade Band 4 Contract Permanent: Supporting both Hubs in the acute sites and county wide support within the Trans care beds as needed. Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (365 days a year service between hours 0800-1900) Job ref 818-IUC395-A

Site Pilgrim Hospital, Town Boston Salary £28,392 - £31,157 per annum Salary period Yearly Closing 16/11/2026 23:59

We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at LCHS.

We are always keen to welcome highly skilled, committed and compassionate individuals to our teams – people who put patients at the heart of everything they do and are ready to help us achieve our vision.

Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.

This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.

The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).

Our Group values guide everything we do. They are:

Compassionate - We care about people - Compassionate is the act of showing empathy, kindness, and respect to others, recognising their individual needs and circumstances. It involves listening, understanding, and supporting others in a way that makes them feel valued, safe, and cared for.

Collaborative - We work together as a team - Collaborative is working inclusively and respectfully with others to achieve shared goals. It involves open communication, valuing diverse perspectives, and building trust to create a supportive and effective team environment.

Innovative - We strive to improve - Innovative is the process of exploring new ideas, approaches, and technologies to improve care, services, and working practices. It involves creativity, curiosity, and a willingness to take risks in a safe and supportive environment.

If you believe in them too, then you are ready to join the LCHG team.

We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients. We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.

Job overview

The Transitional Care Flow Discharge Co-ordinator is an exciting role within the transitional care and patient flow.

To work as LCHS representative working in the Transfer of Care Hub’s (ToCH) in Boston also supporting Lincoln acute hospital sites.

The successful candidate will be working with the ToCH as an advocate for our service and dealing with stakeholders on a daily basis. They must be able to work with daily challenges that reflects LCHS while working for the best outcome for the patient.

The successful candidate will discuss optimised patients as they are declared on hospital ward communication system, with the ability to elevate to the Transfer of care practitioner both remotely and face to face to ensure smooth flow from the acute to Transitional care and flow.

Our Transfer care Team sits within the Transfer of Care hubs and within the community working as an MDT. Catering for patients coming out of the acute hospitals, both in and out of the county. Transitional Care is a function of the Integrated Community Teams and is designed to promote care for patients needing further therapy post discharge, prevent unnecessary acute hospital admissions and premature admission to long term residential care, support timely discharge from hospital and maximise independent living. We pride ourselves on using the Home First principle for each patient and ensuring the patient gets the correct care and the correct venue.

Main duties of the job

TRANSITIONAL CARE AND FLOW COORDINATOR

BAND 4

FULL TIME TO COVER A 7 DAY WEEK SERVICE 0800-2000

BASE- Pilgrim hospital, Boston and Lincoln County Hospital

We have an exciting opportunity within our Transitional Care and Flow Discharge team for someone to join us to support within the Transitional of care hubs and within the transitional care beds.

The post is face to face role that supports our patients in their care journey both to be able to actively assist the Acute hospitals in the flow of the patients discharge and our service within Transitional care. The role also involves the interaction and working alongside but the public and professionals and also can involve compiling reports and wider system calls.

We require someone that has good communication skills and keyboard skills and is familiar with system1.

You will need to show that you are a team player supporting your service and willing to be adaptable as well as supporting the wider acute TRUSTs. You will also be able to work independently and within a timeframe to ensure that pathway processes are followed without delay to our patients needing input from our hospitals, home and care settings.

Working for our organisation

Lincolnshire Community Health Services NHS Trust is in the top 25 per cent of all community trusts for overall staff engagement in the 2021 NHS National Staff Survey.

At LCHS, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in LCHS’ workforce.

LCHS recognises the increasing demand for more flexibility in working practices in order to accommodate the personal goals and commitments that employees experience at different stages during their working lives. Flexible working opportunities such as part-time working, compressed hours, job shares, and hybrid working models can help staff to balance their personal and work commitments. Arrangements can be put in place if it can be shown that the needs of the individual can be balanced with those of the service and the impact on other team members, enabling the Trust to recruit and retain skilled staff, raise staff morale, reduce absenteeism and respond to changing service needs more effectively.

Detailed job description and main responsibilities

Please see the duties on the Job Description for full details of this Transitional care and flow job role.

Person specification

Qualifications

• Evidence of excellent computer skills
• Evidence of relevant and continuing professional development (CPD)
• Can demonstrate ability to work under pressure with changes and challenges in line with pressures within the system

Skills

• Excellent communication skills – ability to liaise with staff at all levels
• Ability to establish and maintain working relationships at all levels internally and externally
• Problem solving – ability to respond to problems and identify solutions
• Good organisational skills – able to manage busy workload, prioritise work and have a good attention to detail
• Able to manage own workload and work autonomously

Knowledge

• Understanding of health and social care processes
• Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary
• Knowledge and proficiency in use of relevant software packages including Excel, Word, Outlook, ESR, Publisher, PowerPoint
• Knowledge and experience of ability to support triage systems.

Experience

• Experience of working in a busy administrative environment, delivery a full range of administrative procedures
• Management of records and information in an office environment.
• Experience of working across health and social care environments
• Experience of service improvement work
• Supervisory experience
• Broad understanding of adult and social care organisational structures
• Experience of using SystmOne

Enjoy a better quality of life in one of the UK's most welcoming counties.

Whether you're taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire welcomes everyone.

Discover a range of rewarding health and social care careers in a county that's friendly, fascinating, affordable and brimming with everything you need to live a happy life.

Important Information: All new employees will be subject to a charge if a DBS check is required for the post. The Disclosure & Barring Service application form (formerly CRB) will be provided by LCHS and the fee will be deducted from your salary over a maximum of a 3 month period.

Any existing employees who require a DBS check as part of the application process will be subject to a charge for that DBS check.

We are a Disability Confident employer ensuring that disabled people have the opportunities to fulfil their potential and realise their aspirations.

Support and/or assistance with completing an application form is available from the Human Resources Team by calling 01522 572889.

We encourage and support vaccination update as this remains the best line of defence against COVID19.

Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete.

Please note, for applicants with previous NHS service: If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement

Due to the high volume of applications we receive, LCHS reserves the right to close this advert prior to the closing date.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Name Jennie Legat Job title Clinical Team Lead Email address [e-mail] Telephone number 07976 440538 Additional information

Please contact myself for further information should you require on 07976 440538