Patient Flow Co Ordinator

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 28,000 - 32,000; Full time

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a Patient Flow Co-ordinator to support clinical site teams in rapid discharges and correct patient placements. You will work with bed, ward and operations managers to ensure smooth patient flow and timely escalation of capacity pressures.

You will review potential discharges, monitor bed and infection control status, and assist with internal moves and hospital repatriations as required.

Qualifications

• Experience using data to measure performance and plan resources.
• Ability to work under time pressure and respond to urgent requests.
• Experience managing patient flow or pathways in an NHS environment.

Responsibilities

• Support bed managers, ward managers and operational managers to allocate patients appropriately to clinical areas.
• Identify potential discharges and ensure timely escalation when delays occur.
• Monitor bed position, side room availability and infection control issues affecting flow.
• Prepare site meetings with bed base, demand, and escalation triggers for divisions.

Skills

Data analysis

Time-critical work

Conflict management

NHS patient flow

Education

GCSE English & Maths

Diploma in healthcare

A levels / BTEC / T Levels

Job description

The Patient Flow Co Ordinator role is an admin and clerical patient facing role with responsibility for supporting the clinical site team in identification and support for rapid discharges and appropriate placement of patients to the correct clinical areas. They are an integral part of the site management team to ensure flow and resolution of capacity related pressures through the hospital by timely escalation when there are any concerns identified which delays discharges and lengthens patients stay. They will work closely with bed managers, ward managers and operational managers., You will work within agreed trust policies, protocols, and processes having an overview of potential discharges, and available capacity to enable timely allocation of elective and non-elective admission allocations. Work with the hospital teams to proactively identify and place patients in the right place and at the right time, first time considering infection control issues, speciality requirements and any specific patient requirements. Report to the Clinical Bed Manager/Clinical Site Manager current bed position, side room availability and any infection control issues which may impact on flow. Monitor and work with the clinical teams to manage speciality outliers who require an internal move and hospital repatriations both into and out of the Trust. Prepare for the site meeting including bed base, expected demand, escalating triggers from assessment and ED and areas which need to be escalated to divisions. Monitor and manage the generic bed manager email account ensuring information is disseminated to the team as appropriate; emails are filed and deleted appropriately. Work with the team to review prospective demand to plan for required capacity including elective and non-elective.

• 3 GCSE to include English and Maths at Grade C or above or equivalent., A levels or equivalent BTEC T Levels.
• Diploma level qualification within healthcare., Willingness to undertake relevant further study as required for the post
• Experience in using data to measure performance and for planning purposes.
• Experience that would demonstrate time critical work either in employment of through submissions of studies
• Experience in responding professionally and calmly to conflict, Experience in dealing with patient flow or tracking patients pathways in an NHS environment The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.As a large NHS trust we is committed to enhancing the health of our local population by deliver…
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