Patient Flow Clerk

Cardiff and Vale University Health Board; Upton; On-site; GBP 22,000 - 29,000; Full time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking a proactive Bed Management Administrator to support 24/7 patient flow across two sites. The role requires coordinating admissions, organIsing transport, and providing timely information for bed meetings.

You will liaise with ward staff and infection control, and handle high volumes of calls while maintaining patient care standards. The successful candidate will hold GCSEs and customer care qualifications, excel in communication,

Qualifications

• Good written and verbal communication skills are essential.
• Experience in customer-facing roles and handling calls.
• Proficiency with computer systems and data entry.

Responsibilities

• Coordinate admissions and bed management with ward staff and Infection Control.
• Provide sitreps and bed management statistics for meetings and NHS reporting.
• Arrange patient transport and communicate with stakeholders to ensure timely discharges.

Skills

Written and verbal communication

Customer service

IT skills

Education

5 GCSEs or equivalent

NVQ Level 3 customer care

ECDL or equivalent

Job description

o Comply with Bed Management protocolso Converse directly with General Practitioners regarding the admission of patients and organiseemergency transport via ambulance control when required.o Provide accurate and concise information for bed meetings (5 scheduled throughout the day).o Provide daily sitrep to information teamo Collate data from information team and WIC and submit sitrep to NHS England weekends/BankHolidays and OOH.o Independently work within the admission areas, monitoring patient flow.o Liaise with ward staff and gather concise information regarding actual or potential discharges,next day discharges, internal hospital delays and potential outliers.o Liaise closely with the Infection Control Team regarding the infection status of the hospitaland any outbreaks in the community.o Update the Capacity Management System throughout the day and night.o Circulate bed escalation via email to hospital managers.o Assist in achieving the 4-hour target in A&Eo Effectively manage all telephone enquiries.o Communicate with Consultants and Bed Managements at other trusts regarding safeand timely transfers.o Responsible for the collation and continual update of Bed Managements statistics.o Photocopy forms and documentation for department.o Demonstrate own duties and provide On-The-Job Training to new members of staff.
We are seeking highly motivated individuals who like to work in a fast paced environment, to join our busy 24 /7 Patient Flow Team , to assist in the day to day operational management of patient flow across the Trust, which covers two sites . The successful candidate will be required to work closely with clinical and operational teams to facilitate the optimal use of beds across the organisation. The post demands excellent communication skills , as it involves internal and external reporting to be completed pre and post operational capacity meetings, and excellent customer care service skills. Flexibility and an ability to adapt to change quickly is essential to the role, as is the ability to perform in a high pressure environment. The post involves high level of calls, administration duties , internal and external reporting , booking patient transport and use of hospital IT systems, therefore ability to work well under pressure and meet deadlines is essential. The post holder will be required to work on a rotational basis including nights, weekends and holidays.,

• 5 GCSE's or equivalent
• NVQ LEVEL 3 customer care or equivalent. ECDL or equivalent
• Clerical experience or Experience of dealing with the general public
• Experience of working as part of a team
• Knowledge and Skills,
• Effective written and verbal communication
• Good customer service
• Computer and keyboard skills
  All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as "competent and caring staff" by our patients. Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents. We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral's only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint. We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m. The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.