24/7 Patient Flow Coordinator

Cardiff and Vale University Health Board; Upton; On-site; GBP 22,000 - 29,000; Full time

Job summary

Wirral University Teaching Hospital NHS Foundation Trust is seeking a proactive Bed Management Administrator to support 24/7 patient flow across two sites. The role requires coordinating admissions, organIsing transport, and providing timely information for bed meetings.

You will liaise with ward staff and infection control, and handle high volumes of calls while maintaining patient care standards. The successful candidate will hold GCSEs and customer care qualifications, excel in communication,

Qualifications

• Good written and verbal communication skills are essential.
• Experience in customer-facing roles and handling calls.
• Proficiency with computer systems and data entry.

Responsibilities

• Coordinate admissions and bed management with ward staff and Infection Control.
• Provide sitreps and bed management statistics for meetings and NHS reporting.
• Arrange patient transport and communicate with stakeholders to ensure timely discharges.

Skills

Written and verbal communication

Customer service

IT skills

Education

5 GCSEs or equivalent

NVQ Level 3 customer care

ECDL or equivalent

Job description

Wirral University Teaching Hospital NHS Foundation Trust is seeking a proactive Bed Management Administrator to support 24/7 patient flow across two sites. The role requires coordinating admissions, organIsing transport, and providing timely information for bed meetings.

You will liaise with ward staff and infection control, and handle high volumes of calls while maintaining patient care standards. The successful candidate will hold GCSEs and customer care qualifications, excel in communication,