Patient Finance & Payments Advisor

OPTICAL EXPRESS; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a forward-thinking organization as a Patient Finance & Payments Advisor in Glasgow. This role offers the chance to make a real impact on patient experiences while working in a supportive and modern environment. With a focus on exceptional patient care and a commitment to professional development, you will engage with patients to assist them through finance options and ensure a seamless experience from consultation to treatment. Enjoy generous benefits including free laser eye surgery, extensive annual leave, and clear progression routes. This is a fantastic opportunity to grow within an established organization that values its people.

Benefits

29 days annual leave (pro rata)

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount

Full training on refractive treatments

Clear progression routes

Pension scheme

Qualifications

• Experience in customer service and finance handling is preferred.
• Strong communication skills to engage with patients effectively.

Responsibilities

• Engaging with patients to collect outstanding balances.
• Guiding patients through finance options with clarity and care.

Skills

Communication Skills

Customer Service

Empathy

Finance Handling

Job description

Title: Patient Finance & Payments Advisor

Hours: Full Time (40 Hours Per Week)

Location: Glasgow City Centre - Office based (Contact Centre)

Salary: From £25,396

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK's leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week, and it's a privilege to transform lives.

The Optical Express team works together, collectively and consistently striving for excellence. We support and respect each other and are committed to a culture of care, trust, and integrity.

This culture extends to our local communities through charitable and environmental projects. We focus on doing what is right for our patients, colleagues, communities, and the planet.

We are seeking a confident, patient-focused individual to join our Glasgow-based Contact Centre team. Your role will include:

• Engaging with patients to collect outstanding balances
• Guiding patients through third-party finance options with clarity and care
• Supporting a seamless and positive patient experience from consultation to treatment

What we are looking for:

• Excellent communication and customer service skills
• A calm, empathetic approach to patient interaction
• Confidence working with finance and payment processes

What's in it for you?

• State-of-the-art, modern working environments
• 29 days annual leave (pro rata)
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eyewear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers
• Pension scheme

This is a fantastic opportunity to join an established organization where you will have the support to grow and develop within a professional environment.

Optical Express is an equal opportunities employer.