Patient Finance & Payments Advisor

Optical Express Group; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Patient Finance & Payments Advisor to join their Glasgow-based Contact Centre team. This role is crucial for assisting patients on their vision correction journey, ensuring a seamless experience from consultation to treatment. The ideal candidate will possess excellent communication and customer service skills, coupled with a calm and empathetic demeanor. With a commitment to patient care and a supportive working environment, this opportunity promises professional growth and development. Join a forward-thinking organization that values its employees and community.

Benefits

29 days annual leave (pro rata)

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount

Full training on refractive treatments

Clear progression routes

Pension scheme

Modern working environments

Qualifications

• Excellent communication and customer service skills.
• Calm, empathetic approach to patient interaction.

Responsibilities

• Engaging with patients to collect outstanding balances.
• Guiding patients through third-party finance options.

Skills

Communication Skills

Customer Service Skills

Finance and Payment Processes

Job description

Title: Patient Finance & Payments Advisor

Hours:Full Time ( 40 Hours Per Week )

Location: Glasgow City Centre – Office based ( Contact Centre )

Salary: From £25,396

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

We’re looking for a confident, patient-focused individual to join our Glasgow-based Contact Centre team. You’ll play a vital role in helping patients take the next step in their vision correction journey by:

• Engaging with patients to collect outstanding balances
• Guiding patients through third-party finance options with clarity and care
• Supporting a seamless and positive patient experience from consultation to treatment

What we are looking for :

• Excellent communication and Customer service skills.
• A calm, empathetic approach to patient interaction.
• Confidence working with finance and payment processes

What’s in it for you?

• State of the art, modern working environments
• 29 days annual leave (pro rata)
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers
• Pension scheme

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer