Patient Finance & Payments Advisor Optical Express

Optical Express Group; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading provider of eye care, seeks a Patient Finance & Payments Advisor to join their Glasgow-based Contact Centre. In this full-time role, you will help patients take control of their vision correction journey, ensuring a positive experience and guiding them through payment processes.

Benefits

29 days annual leave (pro rata)

Free Laser Eye Surgery and Intraocular Lens Surgery

Free eye tests

Discounted prescription eyewear and sunglasses

Generous friends and family discount scheme

Full training on refractive treatments and patient handling

Clear progression routes for top performers

Pension scheme

State of the art, modern working environments

Qualifications

• Excellent communication and customer service skills.
• Calm and empathetic approach to patient interaction.
• Confidence working with finance and payment processes.

Responsibilities

• Engaging with patients to collect outstanding balances.
• Guiding patients through third-party finance options.
• Supporting a positive patient experience from consultation to treatment.

Skills

Communication skills

Customer service skills

Empathy

Confidence with finance

Job description

Title: Patient Finance & Payments Advisor

Hours:Full Time ( 40 Hours Per Week )

Location: Glasgow City Centre – Office based ( Contact Centre )

Salary: From £25,396

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As UK’s leading private provider of laser eye, premium intraocular lens and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week and it’s a privilege to transform the lives of so many.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

We’re looking for a confident, patient-focused individual to join our Glasgow-based Contact Centre team. You’ll play a vital role in helping patients take the next step in their vision correction journey by:

• Engaging with patients to collect outstanding balances
• Guiding patients through third-party finance options with clarity and care
• Supporting a seamless and positive patient experience from consultation to treatment

What we are looking for :

• Excellent communication and Customer service skills.
• A calm, empathetic approach to patient interaction.
• Confidence working with finance and payment processes

What’s in it for you?

• State of the art, modern working environments
• 29 days annual leave (pro rata)
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers
• Pension scheme

This is a fantastic opportunity to join an established organisation where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer