Patient Finance & Payment Advisor

JR United Kingdom; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Patient Finance & Payment Advisor für das Kontaktzentrum in Glasgow. In dieser spannenden Rolle sind Sie dafür verantwortlich, Patienten durch Finanzierungsoptionen zu führen und sicherzustellen, dass ihre Erfahrungen von Anfang bis Ende positiv sind. Mit einem Fokus auf exzellenten Patientenservice und einem unterstützenden Teamumfeld bietet diese Position die Möglichkeit, in einer modernen Arbeitsumgebung zu wachsen und sich weiterzuentwickeln. Wenn Sie eine Leidenschaft für Patienteninteraktion haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

29 Tage Urlaub

Kostenlose Laser-Augenoperation

Kostenlose Augenuntersuchungen

Rabatt auf Brillen und Sonnenbrillen

Freundschafts- und Familienrabatt

Vollständige Schulung zu refraktiven Behandlungen

Klare Aufstiegsmöglichkeiten

Qualifications

• Starke Kommunikations- und Kundenservicefähigkeiten sind erforderlich.
• Fähigkeit, mit finanziellen Prozessen umzugehen und Empathie zu zeigen.

Responsibilities

• Engagement mit Patienten zur Einziehung offener Beträge.
• Unterstützung der Patienten während des gesamten Prozesses von Beratung bis Behandlung.

Skills

Kommunikationsfähigkeiten

Kundenservice-Fähigkeiten

Empathischer Umgang mit Patienten

Finanz- und Zahlungsprozesse

Job description

Social network you want to login/join with:

Patient Finance & Payment Advisor, Glasgow

Client:

Optical Express

Location:

Glasgow, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Title: Patient Finance & Payments Advisor

Hours: Full Time (40 Hours Per Week)

Location: Glasgow City Centre – Office based (Contact Centre)

Salary: From £25,396

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes, and continued investment in our people and technology.

For over 35 years, millions of patients have trusted Optical Express with their eye care. As the UK’s leading private provider of laser eye, premium intraocular lens, and cataract surgery, our Surgeons undertake more laser procedures collectively than any other provider. We look after thousands of patients in our clinics every week, and it’s a privilege to transform lives.

The Optical Express team works together, collectively and consistently striving for excellence. We support each other, respect each other, and are committed to a culture of care, trust, and integrity.

This culture extends to our local communities through various charitable and environmental projects. We focus on doing what is right for our patients, colleagues, local communities, and the planet.

We’re looking for a confident, patient-focused individual to join our Glasgow-based Contact Centre team. Your role will include:

• Engaging with patients to collect outstanding balances
• Guiding patients through third-party finance options with clarity and care
• Supporting a seamless and positive patient experience from consultation to treatment

What we are looking for :

• Excellent communication and customer service skills
• A calm, empathetic approach to patient interaction
• Confidence working with finance and payment processes

What’s in it for you?

• State-of-the-art, modern working environments
• 29 days annual leave (pro-rata)
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eyewear and sunglasses
• Generous Optical Express friends and family discount scheme
• Full training on refractive treatments and patient handling
• Clear progression routes for top performers

This is a fantastic opportunity to join an established organization where you will have the support to grow and develop within a professional working environment.

Optical Express is an equal opportunities employer.