Patient Experience Specialist – Dutch-Speaking

Voy; Greater London; Híbrido; GBP 28 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

London office access

Resumo da oferta

Voy is expanding its Patient Experience team and seeks a Dutch-speaking Patient Experience Specialist. You will guide Dutch-speaking patients through their healthcare journey, delivering empathetic, high-quality support and collaborating with cross-functional teams to improve processes.

You will thrive in a scaling healthtech environment, bringing strong communication, organization, and a proactive approach to problem solving.

Qualificações

• Fluent in Dutch with excellent written and spoken English.
• Experience in customer support or customer-facing roles in a scaling tech startup or healthtech environment preferred.
• Empathetic, patient-focused, and keen to solve problems for patients.

Responsabilidades

• Deliver exceptional, personalised support to patients with empathy and efficiency.
• Guide Dutch-speaking patients through their journey, keeping them informed and supported.
• Own patient queries from start to resolution, maintaining high service standards.
• Collaborate with cross-functional teams to remove barriers in the patient journey.
• Identify opportunities to improve patient support processes for scalability.
• Share patient feedback with relevant teams to improve products and services.
• Adapt to changing priorities as Voy grows and evolves.
• Help build a trusted patient experience that encourages recommendations.

Conhecimentos

Dutch fluency

English communication

Customer-facing experience

Empathetic mindset

Organised and detail-oriented

Growth mindset

Descrição da oferta de emprego

The opportunity

You’ll join Voy’s established Patient Experience team at an exciting stage of our growth. As we continue to expand across our Weight Loss and TRT categories, you’ll play a key role in delivering exceptional patient support while helping us scale our tools and processes to meet the needs of a growing patient community.

As a Dutch-speaking Patient Experience Specialist, you’ll be a key point of contact for our Dutch-speaking patients, guiding them throughout their journey and championing their needs across the business. You’ll have the opportunity to solve meaningful problems, collaborate with cross-functional teams and shape a patient experience that builds trust, encourages recommendations and supports Voy’s mission to make healthcare more accessible.

What You'll Do

• Deliver exceptional, personalised support to patients, resolving queries and concerns with empathy, efficiency and care.
• Guide Dutch-speaking patients throughout their journey, ensuring they feel informed, supported and confident in their healthcare experience.
• Take ownership of patient queries, following issues through to resolution and ensuring a consistently high standard of service.
• Work collaboratively with cross-functional teams to identify and remove barriers in the patient journey.
• Identify opportunities to improve patient support processes, making them more efficient, effective and scalable.
• Share patient feedback and insights with relevant teams to help improve our products, services and overall patient experience.
• Adapt to changing priorities and help the Patient Experience team navigate the challenges of a rapidly growing business.
• Contribute to building a patient experience that strengthens trust in Voy and encourages patients to recommend our services to others.

Who You Are

• You are fluent in Dutch, with excellent written and verbal communication skills, and have strong English communication skills.
• You have experience in a customer support or customer-facing role, ideally within a scaling technology startup or healthtech environment.
• You are empathetic and patient-focused, with a genuine passion for solving problems and helping people.
• You take full ownership of your responsibilities, follow through on commitments and remain effective in ambiguous or challenging situations.
• You are an excellent communicator who can explain information clearly and adapt your approach to different patient needs.
• You are highly organised, manage competing priorities effectively and pay close attention to detail.
• You have a growth mindset, actively seek feedback and continuously look for ways to improve your work and processes.
• You are excited about healthcare and Voy’s mission, and are comfortable working in a hybrid role from our London Bridge office three days per week.