Care Navigator & Patient Access Specialist

NHS Jobs; Conisbrough; On-site; GBP 22,000 - 28,000; Full time

Job summary

The NHS Jobs Care Navigation and Reception role supports patients by signposting to the right services, booking appointments, and promoting online NHS resources. You will escalate urgent concerns following practice procedures and help patients access self-care resources and local support services.

In Reception and Administrative duties, you greet patients, handle calls and emails, maintain accurate records, manage prescriptions, recalls and patient communications, all while upholding

Qualifications

• Greet patients and manage calls per procedures.
• Register new patients and maintain accurate records.
• Process appointment requests, cancellations, and amendments.
• Support access to online services and NHS resources.
• Maintain accuracy of electronic records.

Responsibilities

• Receive and process patient requests across in-person, telephone, online, or other channels.
• Signpost patients to appropriate services using approved care navigation pathways.
• Book appointments according to protocols and availability.
• Support recalls, invitations, and patient communications.
• Maintain records and documentation per practice policies.
• Assist with data entry and record-keeping using the clinical system.

Skills

Customer service

Communication

Teamwork

Administrative skills

Data protection

Confidentiality

Clinical system

Tools

Clinical system

Job description

The NHS Jobs Care Navigation and Reception role supports patients by signposting to the right services, booking appointments, and promoting online NHS resources. You will escalate urgent concerns following practice procedures and help patients access self-care resources and local support services.

In Reception and Administrative duties, you greet patients, handle calls and emails, maintain accurate records, manage prescriptions, recalls and patient communications, all while upholding