Patient Experience & Medical Admin Coordinator

Nhs View All Jobs; Hasland; On-site; GBP 21,000 - 25,000; Full time

Job summary

Wingerworth Medical Centre in the heart of Wingerworth is seeking an organised receptionist/administrator to manage patient appointments using Systm One, handle documentation, and support the practice team.

The role requires attention to detail, DBS clearance, and flexibility to cover annual leave; a full UK driving licence is desirable; experience with public in a face-to-face setting is preferred.

Qualifications

• Excellent attention to detail and accuracy in all tasks.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Good IT skills and willingness to learn new systems.
• Enhanced DBS clearance.
• Full UK driving licence.
• Flexibility to provide cover during colleagues’ annual leave and sickness.
• Previous experience of working with the public in a face-to-face setting.

Responsibilities

• Book appointments over the telephone and face-to-face using SystmOne.
• Ensure patients are seen by the most appropriate person for their needs.
• Complete all relevant documentation and maintain records.
• Provide general assistance to the practice team, patients and visitors.
• Process communication with patients and external agencies within timescales.
• Open and secure premises; ensure the telephone system is operational at start of day.
• Undertake practice administration including processing results and notifications.

Skills

Attention to detail

Organisational skills

Teamwork

IT literacy

DBS clearance

Full UK driving licence

Flexibility for leave cover

Public-facing experience

SystmOne knowledge

Education

GCSE English and Maths (A–C)

Tools

SystmOne

Job description

Wingerworth Medical Centre in the heart of Wingerworth is seeking an organised receptionist/administrator to manage patient appointments using Systm One, handle documentation, and support the practice team.

The role requires attention to detail, DBS clearance, and flexibility to cover annual leave; a full UK driving licence is desirable; experience with public in a face-to-face setting is preferred.