Receptionist/ Administrator

Nhs View All Jobs; Hasland; On-site; GBP 21,000 - 25,000; Full time

Job summary

Wingerworth Medical Centre in the heart of Wingerworth is seeking an organised receptionist/administrator to manage patient appointments using Systm One, handle documentation, and support the practice team.

The role requires attention to detail, DBS clearance, and flexibility to cover annual leave; a full UK driving licence is desirable; experience with public in a face-to-face setting is preferred.

Qualifications

• Excellent attention to detail and accuracy in all tasks.
• Strong organisational and time management skills.
• Ability to work independently and as part of a team.
• Good IT skills and willingness to learn new systems.
• Enhanced DBS clearance.
• Full UK driving licence.
• Flexibility to provide cover during colleagues’ annual leave and sickness.
• Previous experience of working with the public in a face-to-face setting.

Responsibilities

• Book appointments over the telephone and face-to-face using SystmOne.
• Ensure patients are seen by the most appropriate person for their needs.
• Complete all relevant documentation and maintain records.
• Provide general assistance to the practice team, patients and visitors.
• Process communication with patients and external agencies within timescales.
• Open and secure premises; ensure the telephone system is operational at start of day.
• Undertake practice administration including processing results and notifications.

Skills

Attention to detail

Organisational skills

Teamwork

IT literacy

DBS clearance

Full UK driving licence

Flexibility for leave cover

Public-facing experience

SystmOne knowledge

Education

GCSE English and Maths (A–C)

Tools

SystmOne

Job description

Book appointments over the telephone and face-to-face using Systm1 computerised system, ensuring the agreed practice procedures regarding appointment systems, booking times are adhered to and explained to patients accordingly. Ensure that patients are seen by the most appropriate person for their own individual needs. Complete all relevant documentation. Offer general assistance to the practice team, patients and visitors to the practice either in person or on the telephone. Adhering to QOF protocols. Ensure requests for prescriptions are actioned, where possible within 48 hours. Action requests for ambulance transportation and record accurately. To provide holiday cover for colleagues as required. Ensure communication to and from patients, other members of the primary care team and external agencies are processed accurately and within the necessary timescales. Home visits: records requests appropriately. To act as chaperone as requested (full training given) Ensure Reception and waiting areas are kept neat and tidy. Ensure the telephone system is operational at the beginning of each day. Open up the premises and make all the necessary preparation to receive patients at the start of the day. Secure and alarm the premises at the end of each day., Ensure familiarity with all aspects of the appointment system. Book appointments over the telephone and face-to-face using Systm1 computerised system, ensuring the agreed practice procedures regarding appointment systems, booking times are adhered to and explained to patients accordingly. Ensure that patients are seen by the most appropriate person for their own individual needs eg: Practice Long Term Condition Nurse and Nursing Associate. Explain the practice arrangements and formal requirements to new patients and those requiring temporary cover. Complete all relevant documentation. Undertake practice administration including the processing of results, correspondence, notifications and tasks. Offer general assistance to the practice team, patients and visitors to the practice either in person or on the telephone. Attaching of documents to patients records, adhering to deadlines. Accurate read coding of documents, adhering to QOF protocols.

• Excellent attention to detail an accuracy
• Strong organisational and time management skills
• Ability to work independently and as part of a team
• Good IT skills and willingness to learn new systems
• Enhanced DBS clearance
• Full UK driving licence
• Flexibility to provide cover during colleagues annual leave and sickness.
• Previous experience of working with the public in a face to face setting.
• Knowledge of SystmOne

Qualifications Essential

• A good understanding of education, ideally a minimum of GCSE grade A to C in English and Maths

Desirable

• A good understanding of education, ideally a minimum of GCSE grade A to C in English and Maths

Person Specification Experience Essential

• Excellent attention to detail an accuracy
• Strong organisational and time management skills
• Ability to work independently and as part of a team
• Good IT skills and willingness to learn new systems
• Enhanced DBS clearance
• Full UK driving licence
• Flexibility to provide cover during colleagues annual leave and sickness.

Desirable

• Previous experience of working with the public in a face to face setting.
• Knowledge of SystmOne, A good understanding of education, ideally a minimum of GCSE grade A to C in English and Maths Wingerworth Medical Centre is situated in the heart of Wingerworth and is a forward-thinking training practice.

We are a strong, helpful, friendly team and always looking for ways to improve our service to our patients.