Patient Experience & Front Desk Specialist

Nuffield Health; Epsom; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Cycle to work

Financial wellbeing support

Job summary

Nuffield Health is seeking a Customer Services Advisor at the Hospital Central Site. You will greet patients and visitors, handle enquiries by phone and in person, and support the bookings teams to ensure smooth pathways. Strong communication and basic Word/Excel skills are required.

The role emphasizes initiative, collaboration with internal and external stakeholders, and adherence to brand guidelines across the hospital network.

Qualifications

• Clear communication with patients and visitors.
• Strong customer service mindset for front-desk interactions.
• Basic MS Word and Excel skills required.

Responsibilities

• Handle customer enquiries by phone and online, giving information and quotations.
• Support Hospital Bookings Teams to address customer needs and queries.
• Propose new processes to improve customer advice and service quality.
• Assist in defining and communicating business development and marketing plans.
• Provide guidance to team members and stakeholders across the hospital.
• Promote Nuffield Health brand consistently with stakeholders.

Skills

Excellent communication

Customer service

Basic computer skills

Job description

Nuffield Health is seeking a Customer Services Advisor at the Hospital Central Site. You will greet patients and visitors, handle enquiries by phone and in person, and support the bookings teams to ensure smooth pathways. Strong communication and basic Word/Excel skills are required.

The role emphasizes initiative, collaboration with internal and external stakeholders, and adherence to brand guidelines across the hospital network.