Receptionist Optical Express

Optical Express Group; Nottingham; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave (Pro Rata)

Free Laser Eye Surgery & Intraocular L

Free eye tests

Discounted prescription eyewear and_s

Pension scheme

Job summary

Optical Express Group is seeking a Receptionist in Nottingham. You will be the first point of contact, handling calls, messages, and general admin support for the team. The role demands a polished, customer-focused approach in a fast-paced retail clinic environment.

We offer a range of employee benefits and training, with a focus on delivering world-class patient experiences and maintaining high standards of confidentiality and professionalism at all times.

Qualifications

• Confident and professional with a passion for providing world-class customer service.
• Strong organisational and communication skills.

Responsibilities

• Covering the reception area, maintaining a priority for incoming calls at all times
• Take clear and concise messages
• Communicate all messages promptly and accurately
• Provide administrative support to the Manager
• Maintain stationery stocks and oversee the ordering of new supplies
• General reception duties as and when required

Skills

Customer service

Communication

Organisational skills

Professionalism

Job description

Job Title – Receptionist

Location – Nottingham

Hours – 40 hours per week (Must be able to work Saturdays)

Salary – £26,500 per annum

Optical Express is the UK’s only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.

For over 33 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.

Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.

You will work as part of a team providing a high level of service to the patients and employees and will require the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.

Every day will bring something new but your day to day role will involve –

• Covering the reception area, maintaining a priority for incoming calls at all times
• Take clear and concise messages
• Communicating all messages promptly and accurately
• Provide administrative support to the Manager
• Maintain stationery stocks and oversee the ordering of new supplies
• General reception duties as and when required

We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave ( Pro Rata )
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

Optical Express is an equal opportunities employer