Receptionist

Optical Express; West of England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear

Friends and family discount

Training and development

Wellbeing support

Job summary

Optical Express Bristol is seeking a friendly and professional Receptionist to join our busy clinic team. You will cover the reception area, manage calls, and support the Manager with daily administrative tasks, ensuring a smooth patient journey.

We value high personal standards, confidentiality and excellent communication. The role offers a gateway to progression within a globally renowned eye care provider and a dynamic retail-clinic hybrid environment.

Qualifications

• Experience in a busy retail environment or clinic reception is desirable.
• Strong communication and organisational skills are essential.
• Confident, professional and customer-focused with a willingness to learn.

Responsibilities

• Cover reception area and prioritise incoming calls at all times.
• Take clear and concise messages and relay messages promptly.
• Provide administrative support to the Manager and maintain supplies.
• Handle general reception duties as required.

Skills

Customer service

Telephone handling

Organisational skills

Communication skills

Education

High school diploma or equivalent

Tools

MS Office

Reception software

Job description

Hours - Full-time, 40 hours per week (flexible across clinic opening hours including weekends)

Optical Express is the UK's only complete eye care provider, and Europe’s leading private provider of laser eye surgery and premium intraocular lens and cataract surgery. Each week Optical Express Surgeons undertake more laser eye surgery and private intraocular lens procedures collectively than any other providers.

For over 35 years, millions of patients have trusted Optical Express with their eye care. Operating clinics across the UK, Ireland, and mainland Europe, Optical Express, supported by an esteemed International Medical Advisory Board, is a thought leader in the global optometry and refractive surgery industry.

Optical Express gives patients their very best results through investing in state of the art technology, employing experienced, highly skilled surgeons and optometrists, continuously analysing clinical outcomes and working with pioneers and innovators from within the industry, to include Johnson & Johnson Vision and Zeiss.

If you're looking to work for a market leader, then read on as we are looking for a Receptionist to work in our prestigious practice in Bristol.

You will work as part of a team providing a high level of service to the patients and colleagues and have the ability to multi-task in a busy retail environment. This role is a key part of the patient journey and requires very high personal standards to deliver a quality of care and world class customer experience.

Every day will bring something new but your day to day role will involve -

• Covering the reception area, maintaining a priority for incoming calls at all times
• Take clear and concise messages
• Communicating all messages promptly and accurately
• Provide administrative support to the Manager
• Maintain stationery stocks and oversee the ordering of new supplies
• General reception duties as and when required

We are looking for applicants who are confident and professional, who have a passion for providing a world class customer service along with strong organisational and communication skills. You will have the ability to work closely with others around you, be articulate and presentable, motivated to achieve and have a willingness to learn and progress within Optical Express, whilst demonstrating confidentiality, integrity and discretion at all times.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.