PALS Officer: Patient Experience Advocate

Chesterfield Royal; Chesterfield; On-site; GBP 26,000 - 27,000; Part time

Job summary

Chesterfield Royal Hospital NHS Foundation Trust is seeking a Patient Advice and Liaison Officer to join the Patient Experience and Complaints Team in a temporary role for up to six months. The position is part-time at 15 hours per week and focuses on delivering an impartial, personal PALS service to patients, relatives and staff.

The role involves handling queries, resolving complaints, data reporting, and supporting improvements in patient experience.

Qualifications

• Educated to GCSE standard in English Language and Maths.
• Excellent communication and customer care skills.
• Good IT and organisational skills with strong interpersonal abilities.

Responsibilities

• Act as a compassionate point of contact for patients and service users.
• Operate a frontline patient-facing service to capture complaints and raise with staff.
• Respond to concerns promptly and within Trust policy timescales.
• Undertake data quality checks and data analysis for reporting.

Skills

Communication

Customer care

IT literacy

Organisational skills

Interpersonal skills

Telephone manners

Education

GCSE English

GCSE Maths

Tools

Complaints management systems

Microsoft Office

Job description

Chesterfield Royal Hospital NHS Foundation Trust is seeking a Patient Advice and Liaison Officer to join the Patient Experience and Complaints Team in a temporary role for up to six months. The position is part-time at 15 hours per week and focuses on delivering an impartial, personal PALS service to patients, relatives and staff.

The role involves handling queries, resolving complaints, data reporting, and supporting improvements in patient experience.