Patient Experience & Complaints Resolution Officer

NHS Jobs; Nottingham; On-site; GBP 23,000 - 30,000; Full time

Job summary

Nottingham University Hospitals NHS Trusts is seeking a PALS Officer to provide confidential, responsive and patient‑centred information, advice and support to patients, relatives and staff. The post holder acts as the first point of contact, listens with empathy, clarifies issues and facilitates prompt local resolution while explaining the NHS complaints process.

You will maintain records on DATIX, monitor 4Cs activity, and support governance, service improvement and reporting.

Job description

Nottingham University Hospitals NHS Trusts is seeking a PALS Officer to provide confidential, responsive and patient‑centred information, advice and support to patients, relatives and staff. The post holder acts as the first point of contact, listens with empathy, clarifies issues and facilitates prompt local resolution while explaining the NHS complaints process.

You will maintain records on DATIX, monitor 4Cs activity, and support governance, service improvement and reporting.