PALS Coordinator: Enhance Patient Experience & Resolution

King's College Hospital NHS Foundation Trust; Orpington; On-site; GBP 28,000 - 34,000; Full time

Job summary

King's College Hospital NHS Foundation Trust in England is seeking a compassionate PALS Coordinator to join the Patient Advice and Liaison Service. You will be the first point of contact for patients, families and the public who wish to raise concerns, seek information or provide feedback about Trust services, across five sites.

You will manage a caseload from initial contact through resolution, offering advice, support and signposting, and work closely with clinical and managerial teams to

Responsibilities

• First point of contact for patients, families and the public seeking information or raising concerns.
• Manage a caseload of concerns from initial contact through to resolution.
• Provide advice, support and signposting to relevant services or teams.
• Collaborate with clinical and managerial teams to achieve timely outcomes.

Job description

King's College Hospital NHS Foundation Trust in England is seeking a compassionate PALS Coordinator to join the Patient Advice and Liaison Service. You will be the first point of contact for patients, families and the public who wish to raise concerns, seek information or provide feedback about Trust services, across five sites.

You will manage a caseload from initial contact through resolution, offering advice, support and signposting, and work closely with clinical and managerial teams to