Patient Experience & Resolution Specialist

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 28,000 - 35,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Patient Advice and Liaison Service (PALS) representative to assist patients, carers and visitors with information, advice and confidential support. The role supports our formal complaints process, provides real time feedback, and helps ensure high-quality care and patient experience across the Trust.

You will work within the Integrated Quality Department, handle concerns within defined time limits, liaison with enquirers, log

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Patient Advice and Liaison Service (PALS) representative to assist patients, carers and visitors with information, advice and confidential support. The role supports our formal complaints process, provides real time feedback, and helps ensure high-quality care and patient experience across the Trust.

You will work within the Integrated Quality Department, handle concerns within defined time limits, liaison with enquirers, log