Patient Experience Coordinator & Executive Assistant

Tempus Belgravia; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A prestigious Longevity and Aesthetics Clinic in Belgravia is seeking a Patient Experience Coordinator & Executive Assistant. This dual role involves supporting the CEO and ensuring exceptional patient experiences. The ideal candidate will have strong organizational and communication skills, a polished demeanor, and the ability to manage multiple tasks effectively. Join an innovative team transforming healthcare and enjoy a competitive compensation package along with wellness benefits.

Benefits

Competitive Compensation Package

Wellness Benefits

Opportunity to work in a cutting-edge health optimization environment

Qualifications

• 5+ years experience as an executive assistant in a fast-paced environment.
• Proven ability to handle confidential information with discretion.

Responsibilities

• Manage the CEO's complex calendar and communications.
• Serve as the primary clinic greeter, creating a welcoming atmosphere.
• Coordinate communication between specialists for holistic patient care.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Problem Solving

Tools

Microsoft Office

CRM Platforms

Job description

Patient Experience Coordinator & Executive Assistant

Patient Experience Coordinator & Executive Assistant

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Patient Experience Coordinator & Executive Assistant

About Us

Our exclusive Longevity and Aesthetics Clinic (Tempus Lounge and Founders Health) in prestigious Belgravia provides exceptional, science-backed health optimization services to discerning clients. We're seeking an outstanding professional to serve as both Executive Assistant to our CEO and leadership team while also being the welcoming face of our clinic.

Role Overview

This unique dual role requires exceptional organizational abilities, communication skills, and the poise to represent our brand to high-profile clients. You'll provide crucial support to our executive team while creating memorable first impressions and coordinating patient journeys.

Key Responsibilities

Executive Support

• Manage the CEO's complex calendar, emails, and communications
• Coordinate leadership meetings, prepare materials, and handle follow-ups
• Process confidential documents and correspondence
• Organize domestic and international travel arrangements
• Anticipate needs and proactively solve problems before they arise
• Serve as a trusted liaison between the CEO and internal/external stakeholders
• Serve as the primary clinic greeter, creating a warm, welcoming atmosphere
• Build genuine relationships with our exclusive clientele
• Ensure the reception area maintains our luxury aesthetic standards
• Anticipate patient needs and provide thoughtful, personalized service
• Embody our brand values in every interaction
• Manage appointment scheduling, confirmations, and follow-ups
• Maintain meticulous records within our practiece management system
• Ensure seamless patient flow throughout the clinic
• Uphold strict privacy protocols for our high-profile clientele

Multidisciplinary Team Support

• Participate in patient care team meetings
• Coordinate communication between specialists for holistic patient care
• Monitor patient progress in longevity programs and memberships
• Identify opportunities to enhance the patient experience
• Support program adherence through thoughtful follow-up

Qualifications

• 5+ years experience as an executive assistant in a fast-paced environment
• Exceptional organizational and time management abilities
• Polished communication skills, both written and verbal
• Meticulous attention to detail and accuracy
• Proven ability to handle confidential information with discretion
• Tech-savvy with proficiency in Microsoft Office, calendar management systems, and CRM platforms
• Professional appearance and demeanor
• Ability to anticipate needs and take initiative

Highly Desirable

• Experience in luxury hospitality, concierge services, or high-end healthcare
• Previous work in medical office administration or patient coordination
• Understanding of patient privacy regulations and practices
• Background in wellness, aesthetics, or longevity industries
• Experience supporting multiple executives simultaneously

Personal Attributes

• Warm, engaging personality with natural charm
• Diplomatic and discreet
• Solution-oriented mindset
• Adaptable to changing priorities
• Commitment to excellence in every detail

What We Offer

• Competitive compensation package
• Opportunity to work in a cutting-edge health optimization environment
• Wellness benefits
• Being part of an innovative team transforming healthcare

How to Apply

Please submit your CV and a cover letter to [e-mail] explaining why your unique combination of skills makes you ideal for this position.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Medical Practices

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