Patient Experience Coordinator

Beth Israel Deaconess Medical Center; United Kingdom; On-site; GBP 21,000 - 29,000; Full time

Job summary

Beth Israel Deaconess Medical Center is seeking an administrative assistant to support clinical operations, scheduling specialist appointments, radiology and related services across NEBH facilities. You will handle insurance authorizations, forms, and communications with physicians, pharmacies, and external agencies.

Responsibilities include triaging patient calls, maintaining confidential records, and assisting physicians with documentation and billing inquiries.

Qualifications

• High School Diploma required.
• 1–2 years of related experience preferred.
• Proficient with basic computer programs and web forms.

Responsibilities

• Assist physician with administrative patient-care tasks and scheduling across facilities.
• Process insurance forms, authorizations, and medical records in a timely manner.
• Track and follow up on tests and appointments for coordinated care.
• Maintain patient confidentiality per HIPAA and hospital policies.
• Provide professional communication with patients and external partners.

Skills

Basic computer skills

Web-based navigation

Education

High School Diploma

Job description

Beth Israel Deaconess Medical Center is seeking an administrative assistant to support clinical operations, scheduling specialist appointments, radiology and related services across NEBH facilities. You will handle insurance authorizations, forms, and communications with physicians, pharmacies, and external agencies.

Responsibilities include triaging patient calls, maintaining confidential records, and assisting physicians with documentation and billing inquiries.