Patient-Focused Medical Office Coordinator

Beth Israel Lahey Health; Exeter; On-site; GBP 18,000 - 27,000; Full time

Job summary

Beth Israel Lahey Health seeks an administrative support professional to assist physician practices, clinical staff, and patients. The role includes scheduling, answering inquiries, patient referrals, data entry, and medical records support.

The ideal candidate has 1–3 years of experience, a high school diploma, and is capable of handling payments and maintaining documentation in a confidential environment.

Qualifications

• Demonstrates superior customer service in a busy clinical setting.
• Handles scheduling, check-in/check-out, and patient inquiries efficiently.
• Processes payments and maintains accurate demographic and referral data.

Responsibilities

• greet patients, check-in/out, answer phones, and route messages.
• schedule patients and manage referrals with physician direction.
• collect copays and verify insurance eligibility as required.
• post payments, update balances, and balance journals daily.
• mentor/assist new staff and provide coverage as needed.
• maintain patient confidentiality and follow CORE standards.

Skills

Customer service

Scheduling

Phone support

Medical records

Education

High School Diploma or equivalent

Job description

Beth Israel Lahey Health seeks an administrative support professional to assist physician practices, clinical staff, and patients. The role includes scheduling, answering inquiries, patient referrals, data entry, and medical records support.

The ideal candidate has 1–3 years of experience, a high school diploma, and is capable of handling payments and maintaining documentation in a confidential environment.