Medical Office Coordinator 32 hours Core Physician Epping Pediatrics

Beth Israel Lahey Health; Exeter; On-site; GBP 18,000 - 27,000; Full time

Job summary

Beth Israel Lahey Health seeks an administrative support professional to assist physician practices, clinical staff, and patients. The role includes scheduling, answering inquiries, patient referrals, data entry, and medical records support.

The ideal candidate has 1–3 years of experience, a high school diploma, and is capable of handling payments and maintaining documentation in a confidential environment.

Qualifications

• Demonstrates superior customer service in a busy clinical setting.
• Handles scheduling, check-in/check-out, and patient inquiries efficiently.
• Processes payments and maintains accurate demographic and referral data.

Responsibilities

• greet patients, check-in/out, answer phones, and route messages.
• schedule patients and manage referrals with physician direction.
• collect copays and verify insurance eligibility as required.
• post payments, update balances, and balance journals daily.
• mentor/assist new staff and provide coverage as needed.
• maintain patient confidentiality and follow CORE standards.

Skills

Customer service

Scheduling

Phone support

Medical records

Education

High School Diploma or equivalent

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

Provides administrative support to physician practice, clinical staff and patients. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support and maintenance, office supplies and daily banking.

Job Description:

Major Responsibilities

• a. Utilizes superior customer service skills to perform daily administrative duties of the practice including greeting/check-in/check-out, scheduling patients, answering telephones and taking messages.
• b. Collection of co pays , patient balances, verify insurance eligibility, update patient demographics Meets TOS payments, eligibility, and denial rate performance metrics as assigned by your standard work.
• c. Posts payment and adjustment transactions, balances daily journal and close batches every day May be asked to prepare and deliver bank deposits in accordance with established policies and procedures.
• d. May be asked to mentor and train new staff.
• e. Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
• f. Assigns new patients to a provider & care team to establish a care partnership. Ensures scheduling consistency (continuity of care) for their care team.
• g. Follows all standard work protocols and may be asked to complete order and referral reconciliation.
• h. Demonstrates sensitivity to the patient’s comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards.
• i. Provides coverage for other Core offices as requested.
• j. Other duties as assigned.

Education

High School Diploma or equivalent -

Years of Experience -

1 to 3 years

License and Certification

BLS within 6 months of hire

Additional Qualifications

Additional Skills

Pay Range:

$17.72 - $26.05

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled