Patient Service Representative

Beth Israel Deaconess Medical Center; United Kingdom; On-site; GBP 21,000 - 29,000; Full time

Job summary

Beth Israel Deaconess Medical Center is seeking an administrative assistant to support clinical operations, scheduling specialist appointments, radiology and related services across NEBH facilities. You will handle insurance authorizations, forms, and communications with physicians, pharmacies, and external agencies.

Responsibilities include triaging patient calls, maintaining confidential records, and assisting physicians with documentation and billing inquiries.

Qualifications

• High School Diploma required.
• 1–2 years of related experience preferred.
• Proficient with basic computer programs and web forms.

Responsibilities

• Assist physician with administrative patient-care tasks and scheduling across facilities.
• Process insurance forms, authorizations, and medical records in a timely manner.
• Track and follow up on tests and appointments for coordinated care.
• Maintain patient confidentiality per HIPAA and hospital policies.
• Provide professional communication with patients and external partners.

Skills

Basic computer skills

Web-based navigation

Education

High School Diploma

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Job Description:

ESSENTIAL RESPONSIBLITIES INCLUDING BUT NOT LIMITED TO:

1. 1. Assist physician with all administrative aspects of patient care. Assume responsibility for scheduling specialist appointments as well as radiology and other appointments at the NEBH and other facilities. Ensure that requisitions are appropriately completed. Obtain prior authorization for radiology procedures and prior approval for prescriptions as required by insurers. Prepare insurance forms and respond to requests for medical information. Complete non-clinical portion of forms for pre-operative evaluations, school and job exams and other forms as requested, and transmit complete forms to appropriate person or agency. Obtain lab results and other pertinent medical data from a variety of sources both within and outside of the hospital.Contact other physicians, pharmacies and other medical agencies to communicate information and orders issued by the physician. Arrange for urgent diagnostic testing and specialist consultation and coordinate these with timely follow-up by primary care physician.With the ability to glean necessary information from the caller in order to recognize a potential medical emergence, take complete telephone messages and triage as indicated to local emergency room/911, primary care or other physician, and communicate these actions to physician. Call patients back, when requested, with answers to questions or with instructions from physician.Act as practice liaison referring patients as directed and ensuring that appropriate clinical information from the medical record is transmitted.Call in or fax to pharmacies medication prescriptions after authorization by physician.Assist physician in acquiring and properly using secretarial or computer equipment and supplies. Create documents as needed. Type correspondence, including patient-related letters, as requested. Typing is to be done from handwritten material as well as from Dictaphone transcription.Assist physician in establishing and maintaining a seamless system of tracking the completion of diagnostic tests ordered; timely follow-up of patients with outstanding medical evaluations in progress; communication with and rescheduling of patients who have cancelled or not appeared for appointments.Maintain physician's administrative and clinical files and write letters in response to routine inquiries.
2. 2. RecordsEnsure that all charts are complete and up to date prior to the beginning of each clinical session.Obtain materials such as reports and outside evaluations when requested.Advise patients with billing or insurance questions, referring them to other departments or offices as indicated.With strict adherence to HIPAA guidelines, instruct callers in the proper method of requesting and obtaining medical information.Prepare and process billing statements for copying of medical records for outside agencies.
3. 3. Physical Facility.Keep inventory of essential supplies and equipment and ensure that these items are always available.Report equipment or physical plant malfunctions to appropriate hospital department or supervisor.
4. 4. Fellow EmployeesWork to establish and maintain good relationships with fellow employees.Work cooperatively with fellow employees to solve problems and to make the practice function smoothly and efficiently.Fill in for fellow employees as requested or when the need arise.
5. 5. Strive to maintain an attitude of professionalism, service-orientation and courtesy toward patients and outside agencies in order to support the hospitals and physician's commitment to providing exceptional patient care.

MINIMUM QUALIFICATIONS

• Education: High School Diploma or equivalent required
• Licensure/Certification/Registration: N/A
• Experience: 0-1 years' work-related experience required

Skills, Knowledge, & Abilities

• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.