Patient Experience Concierge | Front of House Support

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 21,000 - 25,000; Full time

Job summary

Frimley Health NHS Foundation Trust in Slough is recruiting a Concierge / Front of House Assistant for the new Slough Community Diagnostic Centre. You will be the first point of contact for patients, families and visitors, ensuring a welcoming, safe and positive experience while supporting patient flow with clinical and operational teams.

The role emphasises high standards of customer service, use of self-check in machines where applicable, and clear communication across a diverse patient group.

Qualifications

• Welcoming and proactive approach to front of house responsibilities.
• Experience with patient flow coordination and information governance is desirable.
• Experience using EPIC or ICE systems is beneficial.

Responsibilities

• Greet and direct patients and visitors in a professional manner.
• Encourage self-check in using machines where applicable.
• Provide clear directions and support for navigating the centre.
• Maintain a clean, safe reception and waiting area.
• Communicate with patients who may have limited English, ensuring dignity and respect.
• Coordinate with staff to ensure efficient patient flow.

Job description

Frimley Health NHS Foundation Trust in Slough is recruiting a Concierge / Front of House Assistant for the new Slough Community Diagnostic Centre. You will be the first point of contact for patients, families and visitors, ensuring a welcoming, safe and positive experience while supporting patient flow with clinical and operational teams.

The role emphasises high standards of customer service, use of self-check in machines where applicable, and clear communication across a diverse patient group.