NHS Front Desk & Patient Concierge

FHFT Education Academy

Slough

On-site

GBP 24,000 - 29,000

Full time

Just now

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Job summary

Frimley Health NHS Foundation Trust is seeking a Concierge / Front of House Assistant for the new Slough Community Diagnostic Centre. You will be the first point of contact for patients and visitors, ensuring a smooth, safe and respectful experience while guiding patient flow and supporting clinical teams.

You will work as part of an NHS Trust committed to excellence, with shifts across a mix of short and long days and 37.5 hours per week.

Qualifications

Experience in a customer service or patient-facing role.
Experience working in the NHS or a healthcare setting.

Responsibilities

Develop and maintain effective working relationships with all Trust staff to provide an accurate, efficient, professional and seamless service to patients and visitors.
Check patient demographics are correct and update details in EPIC as needed in line with Information Governance.
Coordinate with administrative and clinical staff to ensure efficient patient flow.
Greet and welcome patients, visitors and staff in a professional and friendly manner.
Encourage patients to use self-check in machines where applicable, using Epic and ICE systems.
Provide clear directions and support for patients navigating the centre.
Offer reassurance and assistance to anxious or vulnerable patients.
Maintain a clean, organised and safe reception and waiting area.