Receptionist/Administrator

Operose Health Ltd; Peterborough; On-site; GBP 23,000 - 28,000; Full time

Job summary

Operose Health Ltd is seeking a Receptionist/Administrator at Balderton Primary Care Centre in Nottingham, 22.5 hours per week on a fixed-term nine-month contract. You will be the first point of contact for patients and handle appointment bookings while maintaining confidentiality.

The role requires solid communication skills and basic Word/Excel abilities; NHS experience is welcome but not essential. A supportive team environment and access to training are provided.

Qualifications

• Reception or customer care experience is essential.
• Excellent communicator both spoken and written.
• Basic PC skills such as Word, Excel and email.
• NHS experience welcomed but not essential.

Responsibilities

• Responding to patient queries and liaising with the wider primary care team and managing appointment requests.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Skills

Reception experience

Communication

Tools

Word

Excel

Email

Job description

Job title:

Receptionist/Administrator

Location:

Balderton Primary Care Centre, Nottingham

Salary:

£25,838.00

Hours:

22.50 per week (fixed term 9 month contract)

Job Description

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

Package Description:

How we’ll support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme – specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.