Patient Experience & Complaints Co-ordinator

NHS Ayrshire & Arran; Ayr; Presencial; GBP 26.000 - 34.000; Jornada completa

Descripción de la vacante

NHS Ayrshire & Arran is seeking a Complaints Co-ordinator based at Ailsa Hospital on a permanent basis. The role supports the Clinical and Care Governance Unit, delivering patient‑centred administrative and coordination services for complaints and feedback.

The successful candidate will have NHS experience, excellent communication skills, and be proficient in Microsoft Office, with the ability to manage priorities in a busy environment. The position is 36 hours per week and primarily on site.

Formación

• Experience managing or coordinating complaints or similar processes is desirable.
• Knowledge of data protection and information governance basics.
• Strong written and verbal communication skills.
• Ability to work collaboratively with multiple professional groups.

Responsabilidades

• Provide comprehensive administrative and coordination support to the Patient Experience Team.
• Assist in the management of complaints, concerns, feedback and enquiries.
• Maintain records and ensure timely, professional responses.
• Manage competing priorities in a busy NHS environment.
• Work independently and build relationships at all levels.

Conocimientos

Organisational skills

Communication

NHS experience

Prioritisation

Herramientas

Microsoft Office

Descripción del empleo

NHS Ayrshire & Arran is seeking a Complaints Co-ordinator based at Ailsa Hospital on a permanent basis. The role supports the Clinical and Care Governance Unit, delivering patient‑centred administrative and coordination services for complaints and feedback.

The successful candidate will have NHS experience, excellent communication skills, and be proficient in Microsoft Office, with the ability to manage priorities in a busy environment. The position is 36 hours per week and primarily on site.