Patient Experience Quality Improvement Lead

NHS Scotland; Ayr; On-site; GBP 60,000 - 75,000; Full time

Job summary

NHS Scotland is recruiting a Quality Improvement Lead for Patient Experience based at Ailsa Hospital, Ayrshire. The role is permanent and 36 hours per week, with UK driving licence essential.

Leading the Patient Experience Team, you will develop and evaluate processes for handling feedback, complaints, and learning across NHS Ayrshire and Arran to improve patient care and safety. Strong leadership, communication, and collaboration are required.

Qualifications

• Strong leadership experience and ability to facilitate others.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with operational teams and senior managers.
• Sound decision-making with handling time-sensitive issues.
• Proactive approach to continuous improvement.

Responsibilities

• Lead the Patient Experience Team within NHS Ayrshire and Arran.
• Develop, implement and evaluate the organisational approach to feedback, comments, concerns or complaints.
• Ensure complaints are handled professionally and within CHP timescales.
• Support services to provide high-quality responses and drive learning from complaints.
• Represent the role with strong communication and professional judgement.

Skills

Leadership

Communication

Collaboration

Decision making

Continuous improvement

Education

Degree or equivalent

NMC/HCPC registration

Job description

NHS Scotland is recruiting a Quality Improvement Lead for Patient Experience based at Ailsa Hospital, Ayrshire. The role is permanent and 36 hours per week, with UK driving licence essential.

Leading the Patient Experience Team, you will develop and evaluate processes for handling feedback, complaints, and learning across NHS Ayrshire and Arran to improve patient care and safety. Strong leadership, communication, and collaboration are required.