Patient Experience Complaints Co-ordinator

NHS National Services Scotland; Ayr; Presencial; GBP 25.000 - 34.000; Jornada completa

Descripción de la vacante

NHS Ayrshire & Arran is seeking a Complaints Co-ordinator to join the Clinical and Care Governance Unit at Ailsa Hospital. This permanent role is 36 hours per week, offering a patient-centred, supportive environment within the Patient Experience Team.

You will manage complaints, concerns and feedback, ensuring timely, professional responses while working collaboratively with a range of NHS staff. The successful applicant will have relevant qualifications or equivalent NHS experience, excellent

Formación

• Requires good communication and interpersonal skills.
• Experience of working within the NHS desirable.
• Understanding of data protection and information governance.

Responsabilidades

• Coordinate and administer the management of complaints, concerns and feedback for the Patient Experience Team.
• Provide comprehensive administrative and co-ordination support in a busy NHS environment.

Conocimientos

Communication skills

Interpersonal skills

Data protection

MS Office

Herramientas

Microsoft Office

Descripción del empleo

NHS Ayrshire & Arran is seeking a Complaints Co-ordinator to join the Clinical and Care Governance Unit at Ailsa Hospital. This permanent role is 36 hours per week, offering a patient-centred, supportive environment within the Patient Experience Team.

You will manage complaints, concerns and feedback, ensuring timely, professional responses while working collaboratively with a range of NHS staff. The successful applicant will have relevant qualifications or equivalent NHS experience, excellent