Complaints Co-ordinator

NHS Scotland; Ayr; Sur place; GBP 25 000 - 34 000; Plein temps

Résumé du poste

NHS Ayrshire & Arran is seeking a Complaints Co-ordinator to join the Clinical and Care Governance Unit at Ailsa Hospital. This permanent role is 36 hours per week, offering a patient-centred, supportive environment within the Patient Experience Team.

You will manage complaints, concerns and feedback, ensuring timely, professional responses while working collaboratively with a range of NHS staff. The successful applicant will have relevant qualifications or equivalent NHS experience, excellent

Qualifications

• Requires good communication and interpersonal skills.
• Experience of working within the NHS desirable.
• Understanding of data protection and information governance.

Responsabilités

• Coordinate and administer the management of complaints, concerns and feedback for the Patient Experience Team.
• Provide comprehensive administrative and co-ordination support in a busy NHS environment.

Connaissances

Communication skills

Interpersonal skills

Data protection

MS Office

Outils

Microsoft Office

Description du poste

NHS Scotland:

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who we are:

NHS Ayrshire and Arran are one of 14 territorial NHS Boards within NHS Scotland.

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran, we are committed to a culture that is Caring, Safe, and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)

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Tip: Think of AI as a helper, not a substitute. We want to understand you—not an AI tool.

Position:

An exciting opportunity has arisen for a Complaints Co-ordinator based at Ailsa Hospital. This post is offered on a permanent basis.

Please note that we anticipate a high level of interest in this position and may close the vacancy early once enough applications are received. Therefore, please make sure you complete and submit your application at your earliest opportunity.

Hours:

36 hours per week.

What you will do:

This is an excellent opportunity to join the Clinical and Care Governance Unit as a Complaints Co-ordinator, providing comprehensive administrative and co-ordination support to the Patient Experience Team. The post holder will play a key role in supporting the effective management of complaints, concerns, feedback and enquiries, ensuring a professional, person-centred and timely service.

We are seeking a highly organised and motivated individual with relevant qualifications or equivalent experience, together with experience working within the NHS. The successful candidate will have excellent communication and interpersonal skills, an understanding of complaints management, data protection and access to information requirements, and the ability to manage competing priorities in a busy environment. Proficiency in Microsoft Office applications is essential, along with experience of working collaboratively with a range of professional groups. The post holder will be able to work independently, build effective working relationships at all levels, and consistently deliver high-quality work to agreed deadlines.

Knowledge, training and/or experience required for this post:

If you would like to find out more about the role, please contact:

Lesley Arthur - [e-mail]

Right to Work / Certificates of Sponsorship

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service. Further information on what NHS Scotland Boards are required to do to check this as well as what your responsibilities include can be found within the attached Candidate Information Pack.

It is essential that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form.

NHS Ayrshire & Arran may be able to offer visa sponsorship for certain roles, provided the post meets the minimum salary threshold and any other required criteria. When considering if a post meets the salary threshold for sponsorship, please note the salary advertised is based on a full-time contract and must be pro-rated for part-time positions. Sponsorship is not guaranteed and is assessed on a case-by-case basis following interview and at the commencement of pre-employment checks.

Please visit here for further information.

We are unable to provide sponsorship for bank contracts.