Patient Experience & Quality Improvement Lead

NHS National Services Scotland; Ayr; On-site; GBP 43,000 - 56,000; Full time

Job summary

NHS Ayrshire & Arran is seeking a Quality Improvement Lead for Patient Experience at Ailsa Hospital. This permanent role requires leading the Patient Experience Team and delivering person-centred care through effective feedback handling and learning from complaints.

The post requires a degree or equivalent, strong leadership and excellent communication. A UK driving licence is essential; 36 hours per week, and sponsorship arrangements are described in the Candidate Information Pack.

Qualifications

• Strong leadership skills with experience of facilitating these in others.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with operational teams, senior managers, clinical colleagues and external agencies.
• Sound decision-making skills, with the ability to manage competing priorities and respond effectively to complex or time-sensitive issues.
• A proactive approach to continuous improvement.

Responsibilities

• Lead the Patient Experience Team to develop, implement and evaluate the organisational approach to handling feedback, comments, concerns or complaints.
• Ensure complaints are handled professionally, consistently, and within NHS Scotland CHP timescales; support services to provide high quality responses.
• Enable learning from complaints to drive improvements in patient experience and care delivery.

Skills

Leadership

Communication

Collaborative working

Decision making

Continuous improvement

Education

Degree or equivalent

Job description

NHS Ayrshire & Arran is seeking a Quality Improvement Lead for Patient Experience at Ailsa Hospital. This permanent role requires leading the Patient Experience Team and delivering person-centred care through effective feedback handling and learning from complaints.

The post requires a degree or equivalent, strong leadership and excellent communication. A UK driving licence is essential; 36 hours per week, and sponsorship arrangements are described in the Candidate Information Pack.