Patient Experience & Care Advisor

OPTICAL EXPRESS; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical care provider in the UK is seeking a full-time Patient Advisor to deliver exceptional care and build patient relationships. Your role will involve assisting patients throughout their journey, from consultations to scheduling treatments. Ideal candidates will have a passion for customer service, strong organizational skills, and clear communication abilities. The position offers a competitive salary starting from £26,000 plus bonuses and numerous employee benefits including free eye tests and ongoing training opportunities.

Benefits

State of the art working environments

29 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Generous friends and family discount

Ongoing training and development

Pension scheme

Qualifications

• Passion for providing world-class customer service.
• Ability to communicate clearly with diverse people.
• Experience working towards sales targets.

Responsibilities

• Build relationships with patients and maintain communication.
• Assist in patient consultations.
• Schedule treatment dates and discuss finance options.

Skills

Customer service

Strong organizational skills

Clear communication

Job description

A leading optical care provider in the UK is seeking a full-time Patient Advisor to deliver exceptional care and build patient relationships. Your role will involve assisting patients throughout their journey, from consultations to scheduling treatments. Ideal candidates will have a passion for customer service, strong organizational skills, and clear communication abilities. The position offers a competitive salary starting from £26,000 plus bonuses and numerous employee benefits including free eye tests and ongoing training opportunities.